Kimberly Harris
Fontana,CA
Summary
Dedicated administrative professional with a successful track record in fast-paced office settings. Hardworking team player excelling in completing various clerical tasks and providing staff support. Responsible, punctual, and highly productive, even when working with little to no supervision. Experience includes patient care, administrative tasks, and clinical procedures. Leverages strong communication skills and attention to detail to efficiently assist healthcare teams. Well-equipped with solid knowledge of medical terminology, patient interaction, and record management to provide optimal support in diverse healthcare environments.
Overview
9
9
years of professional experience
Work History
Patient Registration/ Office Assistant (WEX)
Arrowhead Regional Medical Center
05.2023 - 12.2024
- Filed and maintained patient records in accordance with HIPAA regulations.
- Oversaw in-person and curbside patient registration and processing.
- Answered and managed over 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
Materials Analyst/Shipping and Receiving Coordinator
TVS Solutions
02.2022 - 02.2023
- Accurately wrote operational documents after receiving technical author review and approval.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Sourced, purchased and scheduled movement of raw materials and finished goods in support of operational needs.
- Facilitated collaboration between production, warehouse and technical personnel to meet procurement needs.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
Administrative Assistant
Teledyne
09.2021 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Problem Solver
Amazon
04.2016 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently,
- Researched and extracted data to complete tasks.
- Defined problem to identify, prioritize and select alternatives.
- Defined problems to make decisions and moved forward to support quick resolution.
- Applied effective time management techniques to meet tight deadlines.
- Completed 77 physical inventory counts per shift as guided .
Education
Associate of Arts - Business Administration
San Bernardino Valley College
San Bernardino, CA12.2019
Skills
- Scheduling
- Event preparation
- Microsoft Excel and PowerPoint
- Customer service and satisfaction
- Call center customer service
- Customer service and communication skills
- Typing and written communication
- Call handling
- Microsoft office
- Language proficiency
- Medical terminology knowledge
- Yardi software proficiency
Timeline
Patient Registration/ Office Assistant (WEX)
Arrowhead Regional Medical Center
05.2023 - 12.2024
Materials Analyst/Shipping and Receiving Coordinator
TVS Solutions
02.2022 - 02.2023
Administrative Assistant
Teledyne
09.2021 - 10.2022
Problem Solver
Amazon
04.2016 - 09.2021
Associate of Arts - Business Administration
San Bernardino Valley College
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