Ciera Thomas
West Palm Beach
Summary
Bringing expertise in healthcare systems and electronic health records with strong interpersonal and communication skills. Skilled in appointment scheduling, insurance verification, and maintaining HIPAA compliance. Demonstrates time management and problem-solving abilities to enhance patient registration and admissions processes.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist/Registration Coord.
Florida Cancer Specialists
Fort Myers, FL
03.2020 - 03.2026
- Coordinated patient registration processes to facilitate accurate data collection.
- Ensured all demographic and clinical information was accurate and entered timely into the system.
- Coordinated patient registration processes to enhance data collection accuracy.
- Managed appointment scheduling to optimize 4+ clinic workflow and patient flow.
- Managed appointment scheduling to optimize clinic workflow and patient flow.
- Maintained accurate records of all registrations received and updated participant information in a timely manner.
- Managed registration processes for multiple events, achieving accuracy and timeliness in data entry.
- Managed front desk operations such as answering phones, scheduling appointments, verifying insurance coverage, and collecting payments from patients.
- Worked remotely to support team operations. Verified insurance eligibility using online systems or telephone calls to payers.
- Responded quickly to urgent requests from healthcare providers or patients in a professional manner.
- Created new patient charts to include personal and insurance information and reason for visit.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
Medical Records Specialist
Hematology Oncology Associate
Loxahatchee Groves, FL
09.2014 - 03.2020
- Retrieved, sorted, assembled medical records into proper chart order.
- Processed requests for patient information by classifying accordingly (i.e. Physician Office, Managed care, Auditing, Re-credentialing, release).
- Accessed location of medical records through chart tracking system; logs chart in and out of records room.
- Reviewed and audited medical records for accuracy and completeness; evaluated medical codes for correctness; ensured security and confidentiality of medical records.
- Handled incoming phone calls from patients and healthcare providers. and scheduling patients.
- Learned and applied new skills and procedures readily, adapting to changing work environments.
- Developed strong customer service skills through daily interactions with customers.
- Maintained professional, positive attitude, contributing to productive work environment.
- Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations.
Release of Information Specialist
Children's Hospital at St Mary's Medical Center
West Palm Beach, FL
05.2013 - 08.2014
- Retrieved patient medical records for physicians, technicians, or other medical personnel.
- Retrieved patient medical records for physicians and medical personnel, facilitating timely access to essential information for patient care.
- Protected the security of medical records to ensure that confidentiality is maintained.
- Reviewed records for completeness and compliance with regulations, ensuring accuracy and safeguarding patient confidentiality.
- Assigned the patient to diagnosis-related groups (DRGs), using appropriate computer software.
- Posted medical insurance billings, contributing to accurate financial documentation and timely reimbursements.
- Ensured proper documentation was completed prior to releasing any records.
- Answered phone calls promptly and professionally while providing excellent customer service skills.
- Adhered to all applicable federal and state privacy laws including HIPAA regulations.
- Provided accurate and timely responses to inquiries from patients, providers, attorneys, insurance companies, and other organizations regarding the status of requested records.
- Resolved and clarified codes and diagnoses with conflicting, missing and unclear information by consulting with doctors and others and by participating in coding team's regular meetings.
Education
Associates Degree - Nursing
HCI College
West Palm Beach, FL08.2019
M.H.A - Masters of Healthcare Administration
University Of Phoenix
AZ05.2015
B.S - Health Informatics and Information Management
Florida A&M University
FL12.2012
Skills
- Healthcare systems
- Electronic health records
- Insurance verification
- HIPAA compliance
- Registration and admissions
- Patient advocacy
- Appointment scheduling
- Scheduling
- Data management
- Medical terminology
- Appointment coordination
Languages
English
Timeline
Patient Service Specialist/Registration Coord.
Florida Cancer Specialists
03.2020 - 03.2026
Medical Records Specialist
Hematology Oncology Associate
09.2014 - 03.2020
Release of Information Specialist
Children's Hospital at St Mary's Medical Center
05.2013 - 08.2014
M.H.A - Masters of Healthcare Administration
University Of Phoenix
B.S - Health Informatics and Information Management
Florida A&M University
Associates Degree - Nursing
HCI College