Hannah Gomez
Yukon
Summary
Experienced and dependable individual with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Patient Service Specialist
Access Medical Centers
Oklahoma City
05.2025 - Current
- Coordinated communication between patients and medical staff for seamless service.
- Managed patient records using electronic health record systems effectively.
- Maintained a clean and organized reception area to enhance patient experience.
- Collaborated with team members to improve workflow efficiency in operations.
- Educated patients on post-visit care instructions and follow-up appointments.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Ensured all required documentation was completed accurately before submitting claims.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Educated patients on available payment plans and financial assistance options.
- Maintained knowledge of current insurance requirements for billing purposes.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Assisted with preparing exam rooms for physicians, including stocking supplies and cleaning equipment.
Assistant Manager
YesNo Covid
San Antonio
07.2021 - 05.2022
- Assisted in managing daily operations within the Covid response team.
- Coordinated communication between staff and management for effective workflow.
- Supported training sessions for new employees on company protocols.
- Maintained inventory of personal protective equipment and supplies.
- Handled customer inquiries and provided information about services offered.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented safety measures to ensure compliance with health guidelines.
Education
Sandra Day O’Connor HS
Helotes, TXSome College (No Degree) - Nursing
Northwest Vista College
San Antonio, TXSome College (No Degree) - Nursing
Oklahoma City Community College
Oklahoma City, OKSome College (No Degree) - Nursing
Angelo State University
San Angelo, TXSkills
- Electronic health records
- Patient scheduling
- Medical billing
- HIPAA compliance
- Time management
- Effective communication
- Professionalism and ethics
- EMR
- Healthcare systems navigation
- Referral coordination
- Regulatory compliance
- Healthcare systems
- Detail orientation
Timeline
Patient Service Specialist
Access Medical Centers
05.2025 - Current
Assistant Manager
YesNo Covid
07.2021 - 05.2022
Sandra Day O’Connor HS
Some College (No Degree) - Nursing
Northwest Vista College
Some College (No Degree) - Nursing
Oklahoma City Community College
Some College (No Degree) - Nursing
Angelo State University