Kimberly Harrison
Allen Park
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
20
20
years of professional experience
Work History
Special Education Paraprofessional
Allen Park Public Schools
09.2017 - Current
- Provided disabled students with assistive devices and supportive technology.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Implemented behavior management strategies designed by special education staff members.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Offered emotional support during times of difficulty or crisis situations involving the student.
Department Manager
Lowe's Home Improvement
08.2005 - 07.2011
- Assigned work and monitored performance of project personnel.
- Ensured compliance with company policies and relevant regulations.
- Delegated work to staff, setting priorities and goals.
- Followed safety protocols and company processes and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints and issues promptly and professionally.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
Education
Certificate - Medical Billing And Coding
National Institute of Technology
06-2005
Skills
- Critical Thinking in Problem Resolution
- Proficient in Task Management
- Customer Engagement
- Strong Time Management
- Commitment to Customer Service Excellence
Languages
English
Timeline
Special Education Paraprofessional
Allen Park Public Schools
09.2017 - Current
Department Manager
Lowe's Home Improvement
08.2005 - 07.2011
Certificate - Medical Billing And Coding
National Institute of Technology
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