Kimberly Hassell
Pinson
Summary
Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Overview
36
36
years of professional experience
Work History
Bank Teller
Regions Bank
Birminghham
04.2020 - 04.2026
- Assisted customers with account inquiries and product information.
- Promoted bank products to meet customer financial needs.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Educated customers on digital banking tools and services available.
- Explained bank services, financial products and applicable fees to customers.
- Responded and assisted customers with account inquiries and updates.
- Adhered to security protocols while handling cash and sensitive information.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Reconciled cash and checks against computer records at the end of shift.
- Processed customer checks by verifying identification and account details., verified identification and checked account balances in accordance with bank policy.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Collaborated with team members to ensure smooth branch operations.
- Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Assisted other tellers during peak business hours.
- Researched customer inquires regarding their accounts using internal banking systems.
- Requested and processed customer check orders efficiently., placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified and reported suspicious behavior to security personnel as appropriate.
Sales Associate
Southern Magnolia Gift Shop
Trussville
10.2017 - 01.2020
- Assisted customers in selecting gifts and home decor items.
- Processed customer transactions efficiently at the point of sale.
- Managed cash register operations by accurately counting and balancing funds during openings and closings. cash registers by counting money, separating charge slips and balancing drawers.
- Managed inventory levels and restocked merchandise.
- Restocked shelves to maintain sufficient inventory levels.
- Organized and enhanced store layout to improve customer experience.
- Collaborated with team members to design and implement engaging displays that attract customers.
- Partnered with fellow employees to achieve store goals and foster teamwork. fellow sales team members to achieve group targets.
- Conducted inventories on a regular basis to track stock levels.
- Built and maintained relationships with peers and upper management to drive team success.
Credit Union Specialist
State Farm Insurance
Birmingham
05.1990 - 07.2008
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Engaged customers in conversation using effective interpersonal skills to foster positive relationships.
- Enhanced customer satisfaction by addressing requests efficiently and professionally. and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
W. A. Berry High School
Hoover, AL05-1987
Skills
- Account management
- Risk management
- Team collaboration
- Process efficiency
- Customer issue resolution
- Data privacy compliance
- Customer relations
- Dependable team member
- Active listening
- Trustworthiness
- Professional conduct
- Organizational skills
- Empathy
- Problem solving
Timeline
Bank Teller
Regions Bank
04.2020 - 04.2026
Sales Associate
Southern Magnolia Gift Shop
10.2017 - 01.2020
Credit Union Specialist
State Farm Insurance
05.1990 - 07.2008
High School Diploma -
W. A. Berry High School