Kimberly Hatt
Spokane,WA
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
25
25
years of professional experience
Work History
Office Coordinator
New York Life & Annuity Company
Spokane, Washington
01.2000 - 01.2025
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Greeted visitors and directed them to the appropriate area or person.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Interpreted and communicated work procedures and company policies to staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Responsible for ordering business cards for staff members when needed.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Followed up with customer inquiries via phone or email promptly.
- Resolved customer complaints or answered customers' questions.
- Handled confidential information in a discreet manner.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
9 Month Course Completed - Legal Studies
Trend Business College
Spokane06-1988
High School Diploma -
Moses Lake Highscool
Moses Lake, WA06-1982
Skills
- Production leadership
- Contract coordination
- Report reconciliation
- Expense reporting
- Document management
- Calendar management
- Office administration
- Administrative support
- Cross-functional collaboration
- Mail handling
- Vendor engagement
- Records management
- Process improvement
- Office management
- Supply replenishment
- Office equipment maintenance
- Maintenance scheduling
Timeline
Office Coordinator
New York Life & Annuity Company
01.2000 - 01.2025
9 Month Course Completed - Legal Studies
Trend Business College
High School Diploma -
Moses Lake Highscool