Kimberly Helmick
Henderson,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Barclays Bank Delaware
08.2020 - Current
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
Deed Processing Specialist
Apple One Employment
10.2019 - 03.2020
- Reduced processing time with the application of automated systems, resulting in faster turnaround times for clients.
- Utilized advanced problem-solving skills to identify and correct discrepancies within processed documents, enhancing overall data integrity.
- Demonstrated adaptability by quickly learning new software programs as needed for various processing assignments.
Hotel Reservationist
MGM Resorts
03.2018 - 08.2019
- Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.
- Resolved guest issues swiftly, resulting in positive feedback from both guests and management.
- Maintained up-to-date knowledge of hotel promotions, policies, and room availability to provide accurate information to guests.
- Provided exceptional communication skills when interacting with guests via phone or email correspondence.
Mortgage Loan Officer
Wells Fargo
10.2016 - 09.2017
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Education
Bachelor of Science - Nutrition Sciences
University of Nevada, Las Vegas
Las Vegas12.2013
Skills
- Solution Management
- Policy Management
- Excellent Communication
- Relationship Management
- Team Leadership
- Critical Thinking
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Relationship Manager
Barclays Bank Delaware
08.2020 - Current
Deed Processing Specialist
Apple One Employment
10.2019 - 03.2020
Hotel Reservationist
MGM Resorts
03.2018 - 08.2019
Mortgage Loan Officer
Wells Fargo
10.2016 - 09.2017
Bachelor of Science - Nutrition Sciences
University of Nevada, Las Vegas
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