KIMBERLY HERNANDEZ
Miami,FL
Summary
Goal orientated and dedicated to high level of customer satisfaction. English and Spanish speaker with strong multitasking skills & fast learning to ensure quick contribution to your team.
Overview
14
14
years of professional experience
Work History
Insurance Broker
Bass Underwriters Inc.
05.2023 - Current
- Gather insights on client preferences to enhance product offerings and services.
- Analyzed client needs by reviewing existing policies and coverage options.
- Presented insurance options persuasively to facilitate informed client choices.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Requested renewal terms.
- work closely with underwriters.
Auction Assistant
Akiba Antiques
06.2021 - 06.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Created invoices for auction bought items
- Organized shipping
- helped with auction preparations
- Managed bids
- studied items to know the value of each piece
- assist clients with getting items out of showcases & answer questions about the items.
CSR
Morgan Insurance Group
01.2014 - 06.2021
- Review insurance policies to determine coverage
- Contact insured for their monthly installments
- Contact underwriter and submit forms to obtain binder coverage
- Perform administrative task, such as maintaining records and handling renewals
- Calculate premiums and establish payment methods
- Sell various types of insurance policies to businesses for property, general liability, & workers compensation
- Call policy holders to deliver and explain policy, analyze insurance programs and suggest additions or changes
- Forward claims to the underwriters
Whole Sale and Retail Buyer
Bellezza Spa
01.2011 - 01.2014
- Purchase jewelry, clothes, and skin care products at the most favorable price consistent with quality, quantity & specification requirements
- Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell
- Determine how much inventory is needed
- Set or recommend selling prices for merchandise
- Authorize payments of invoices or return of merchandise
- Interview and work closely with vendors to obtain and develop desired products
- Conduct staff meetings with sales personnel to introduce new merchandise
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2011
Skills
- Proactive team player
- Sales presentations
- Driven
- Client retention
Timeline
Insurance Broker
Bass Underwriters Inc.
05.2023 - Current
Auction Assistant
Akiba Antiques
06.2021 - 06.2022
CSR
Morgan Insurance Group
01.2014 - 06.2021
Whole Sale and Retail Buyer
Bellezza Spa
01.2011 - 01.2014
High School Diploma -
Miami Coral Park Senior High School
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