Kimberly Hernandez
Herndon,VA
Summary
customer service professional with experience at Trego Dugan with frontier airlines. Experience in problem resolution and communication. Available to adapt in fast-paced environments, demonstrated through effective teamwork and organizational skills. Committed to continuous improvement and delivering excellent costumer service, ensuring customer satisfaction and operation safety .
Overview
1
1
year of professional experience
Work History
Costumer Service Agent
Trego Dugan(frontier)
Dulles, VA
06.2025 - 09.2025
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Check in passengers, board flights, help with baggage, etc.
- Lot of costumer service which has improved my experience with aviation
Data Center
Fibercom
Sterling, VA
02.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Teamwork to finish projects including connecting cables, labeling, organizing, etc
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time m skills while managing multiple projects.
Amazon Delivery Helper
Amazon
Sterling Va
06.2024 - 02.2025
- Proven ability to learn quickly and adapt to new situations.
- costumer service while engaging with costumers about their packages and adresses
Education
Westfield High School
Chantilly, VASkills
- Customer service
- Data center entry
- Problem resolution
- Outstanding communication skills
- Multitasking and organization
- Reliability and punctuality
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Costumer Service Agent
Trego Dugan(frontier)
06.2025 - 09.2025
Data Center
Fibercom
02.2025 - 05.2025
Amazon Delivery Helper
Amazon
06.2024 - 02.2025
Westfield High School