Kimberly Hertgen
Herriman,UT
Summary
Dynamic office manager with a proven track record at Wasatch Shutter Design, excelling in customer service and organizational skills. Enhanced operational efficiency through effective filing systems and maintained accurate financial records. Adept at fostering client relationships and ensuring seamless communication, contributing to a positive workplace environment.
Overview
9
9
years of professional experience
Work History
Office Manager/Receptionist
Wasatch Shutter Design
West Jordan, UT
02.2017 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct sales people.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
PW Companies LLC
Key West, FL
10.2016 - 01.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
PW Companies LLC
Juneau, AK
07.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
Timeline
Office Manager/Receptionist
Wasatch Shutter Design
02.2017 - Current
Sales Associate
PW Companies LLC
10.2016 - 01.2017
Sales Associate
PW Companies LLC
07.2016 - 01.2017