Kimberly Hilliard
Youngsville,Louisiana
Summary
Accomplished Clinical Supervisor, adept in multidisciplinary team collaboration and improving clinical quality outcomes. Spearheaded policy updates and performance metrics, enhancing operational excellence. Skilled in medical records management and regulatory compliance, significantly boosting clinic efficiency and patient care standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Ochsner Lafayette General Health
Lafayette, LA
12.2023 - Current
- Led and directed a team of 28 clinical personnel and support staff.
- Facilitate the hiring of qualified candidates by interviewing applicants, and making recommendations for employment.
- Updated clinic policies and procedures in line with the latest healthcare standards, ensuring legal compliance, and operational excellence.
- Conducted performance evaluations for clinical staff, identifying areas for development, and implementing targeted training programs.
- Established metrics for tracking clinical performance, and identifying trends and areas for improvement.
- Responded to patient complaints and concerns, restoring trust, and maintaining the clinic's reputation for quality care.
- Established and maintained effective communication with staff, physicians, and departments to promote high-quality patient care.
IT Ambulatory Analyst/Epic Specialist
Ochsner Lafayette General Health
Lafayette, LA
08.2021 - 12.2023
- Assists with projects associated with enhancements, upgrades, or implementations of new or existing technology support.
- Collaborated with a team of 12 in the development of upgrades and implementations.
- Coordinates implementation and support efforts across multiple disciplines and technologies.
- End-user training and support for all staff who use Epic and most third-party systems, including all Ochsner facilities, satellite locations, OCC facilities, and mobile work environments.
- Generated reports to track performance and analyze trends.
- Generated reports for physicians in Slicer Dicer.
- Maintained database systems to track and analyze operational data.
Population Health Ambulatory Care Coordinator
Ochsner Lafayette General Health
Lafayette, LA
08.2020 - 08.2021
- Work in collaboration with the ambulatory care team in organizing, coordinating, and providing care coordination to patients.
- Identified gaps in care through internal and payer reports.
- Determined the need for special assessment activities for complex cases, effectively handling care plans.
- Researched and validated clinical data.
- Ran quality metrics reports to maintain high standards of virtual care.
- Analyzed electronic health records to identify areas for care improvement, and cost reduction.
Team Lead/Medical Office Coordinator
Ochsner Lafayette General Health
Lafayette, LA
05.2019 - 08.2020
- Assists in the training and onboarding of new hires, and provides clinic-specific training for end users, and remediation for staff members.
- Performed clerical auditing to ensure staff are entering all required clinical documentation appropriately.
- Training in new and existing software applications.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Medical Assistant Floater Flex Staff
Ochsner Lafayette General Health
Lafayette, LA
09.2017 - 05.2019
- Implement care and efficiency improvements to support and enhance office operations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant/ Front Office Administration
BayCare Medical Group
Tampa, FL
01.2004 - 08.2017
- Conducted patient interviews to gather health history, vital signs, and information about current medical issues.
- Administered injections, medications and treatments as directed by the physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Educated patients about medications, procedures, and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Education
Bachelor of Science - Health Care Compliance And Regulations
Arizona State University
Tempe, AZ03-2023
Skills
- Multidisciplinary team collaboration
- Quality controls
- Clinical skills
- Medical records management
- Organizing staff schedules
- Improving clinical quality outcomes
- Reporting requirements
- Process improvements
- Recruitment
- Compliance with regulatory guidelines
Certification
- Certified Medical Assistant
- Certified X-Ray Technician
Timeline
Clinical Supervisor
Ochsner Lafayette General Health
12.2023 - Current
IT Ambulatory Analyst/Epic Specialist
Ochsner Lafayette General Health
08.2021 - 12.2023
Population Health Ambulatory Care Coordinator
Ochsner Lafayette General Health
08.2020 - 08.2021
Team Lead/Medical Office Coordinator
Ochsner Lafayette General Health
05.2019 - 08.2020
Medical Assistant Floater Flex Staff
Ochsner Lafayette General Health
09.2017 - 05.2019
Medical Assistant/ Front Office Administration
BayCare Medical Group
01.2004 - 08.2017
Bachelor of Science - Health Care Compliance And Regulations
Arizona State University
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