Kimberly Hillman
Norton Shores,MI
Overview
15
15
years of professional experience
Summary
Dynamic Collections Supervisor with a proven track record at Route 31 Credit Union, recognized for excellence in service. Achieved an all-time low in delinquency rates while enhancing team performance through effective training. Certified Financial Counselor skilled in resolving complex member inquiries, fostering high customer satisfaction, and implementing impactful process improvements.
Work History
Collections Supervisor
Route 31 Credit Union
Muskegon
05.2016 - Current
- Supervised daily collections activities to ensure compliance with regulations and internal policies.
- Developed training materials for new hires to enhance team performance and knowledge retention.
- Resolved escalated member inquiries effectively, ensuring high levels of customer satisfaction.
- Implemented process improvements that streamlined collections procedures and reduced turnaround time.
Collections Supervisor
Lakeshore Federal Credit Union
Muskegon, MI
01.2011 - 04.2016
- Supervised daily collections activities to ensure compliance with regulations and internal policies.
- Developed training materials for new hires to enhance team performance and knowledge retention.
- Resolved escalated member inquiries effectively, ensuring high levels of customer satisfaction.
- Implemented process improvements that streamlined collections procedures and reduced turnaround time.
Education
High School Diploma - Bookkeeping
Mona Shores
Norton Shores, MISkills
Several Awards for Excellence Service
Lowered reporting delinquency to an all time low
Certified Financial Counseler
Timeline
Collections Supervisor
Route 31 Credit Union
05.2016 - Current
Collections Supervisor
Lakeshore Federal Credit Union
01.2011 - 04.2016
High School Diploma - Bookkeeping
Mona Shores