Kimberly Hilsinger
Greentown
Summary
Dynamic and results-driven manager with a proven track record, adept at enhancing customer satisfaction and fostering team productivity. A dependable leader skilled in multitasking and time management, I successfully resolved disputes and implemented strategies that elevated service quality and employee engagement. Raising eight children proves my hard work and dedication.
Overview
2008
2008
years of professional experience
Work History
Manager
Schlotzsky's Deli
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Orderfiller, Loader, RSR Driver
Walmart DC
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Cafeteria Worker and Janitor
Eastern High School
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress and Manager
Pizza Hut
08.1999 - 09.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
General Manager
Bogie’s Lighthouse
10.2003 - 11.2006
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
Education
Associate of Applied Science - Mental Health
Ivy Tech Community College of Kokomo
Kokomo, IN07.2007
Skills
Great Multi-tasker
Hard worker
Fast learner
Dependable and Reliable
Timeline
General Manager
Bogie’s Lighthouse
10.2003 - 11.2006
Waitress and Manager
Pizza Hut
08.1999 - 09.2007
Manager
Schlotzsky's Deli
Orderfiller, Loader, RSR Driver
Walmart DC
Cafeteria Worker and Janitor
Eastern High School
Associate of Applied Science - Mental Health
Ivy Tech Community College of Kokomo
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