Kimberly Hoagland
Hudson,NH
Overview
13
13
years of professional experience
Summary
Hardworking Customer Service Representative with 14 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Education
High School Diploma -
Alvirne High School
Hudson, NH06.1992
Work History
Deli Customer Service Clerk
Market Basket
Tewksbury, MA
08.2008 - 01.2022
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Greeted customers at counter to fulfill requests and answer questions.
- Created appealing food arrangements for party trays and specialized orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Endorsed pspecials, increasing daily sales by [Number]%
Skills
- Supply Ordering
- Teamwork and Collaboration
- Equipment Troubleshooting and Maintenance
- PPE Guideline Compliance
- Time Management and Prioritization
- Customer Service
- Collaboration and Teamwork
- Dependable and Cooperative
- Handling Complaints
- Customer Relations
- Managing Orders and Deliveries
- Cleaning and Sanitizing
- Workstation Setup and Breakdown
- Employee Training and Supervision
Timeline
Deli Customer Service Clerk
Market Basket
08.2008 - 01.2022
High School Diploma -
Alvirne High School
Similar Profiles
Jake MassoJake Masso
Catering Delivery Driver at Market Basket Gourmet Market and Catering CompanyCatering Delivery Driver at Market Basket Gourmet Market and Catering Company
Tyler ScalleatTyler Scalleat
Bagger at Market BasketBagger at Market Basket
Jovani RiveraJovani Rivera
Market Basket Cashier at Market BasketMarket Basket Cashier at Market Basket
Nathan ProvencherNathan Provencher
Produce Associate at Market BasketProduce Associate at Market Basket
Nidia SousaNidia Sousa
Registered Nurse at Oasis Adult Day ServicesRegistered Nurse at Oasis Adult Day Services