Kimberly Hodges
Leavenworth
Summary
Professional in client support, skilled in resolving client issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Client Support Specialist
PaulHood
Leavenworth, KS
02.2024 - Current
- Provided technical support to clients, resolving issues efficiently through problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer experience and streamline communication processes.
- Maintained comprehensive knowledge of client's, ensuring accurate information delivery to clients during consultations.
- Developed training materials for new team members, improving client interaction.
- Team-lead for the voicemail queue and for the SME team.
Special Projects - Data Entry and SAP Support
Russell Stover Chocolates
Iola, KS
12.2019 - 05.2021
- Chocolate temper slope range data entry
- Monitor and report range allowance
- SAP process order review and support
- Monitor, correct, and report process order variances
- Work with production team members to trouble shoot inventory issues or discrepancies
- Work with/coach production team members to correct goods issue vs good receipt inaccuracies
Expediter
Outsiders Bar and Grill
Iola, KS
09.2020 - 12.2020
- Focused on quality and accuracy of outgoing orders
- Routine follow up to monitor customer feedback
- Coach team members to improve on overall quality and customer satisfaction
- Praise team members accordingly
Operations Manager
Buckle
Saint Joseph, MO
07.2017 - 03.2018
- Inbound/outbound freight
- Inventory accuracy and balance
- Weekly inventory pulls
- Email communication regarding inventory questions and status
- Manage layaway process
- Direct report to include the freight coordinator
- Daily responsibilities and schedule
- Daily checklist to uphold overall store cleaning standards
Waitress/Bartender/Manager
Zig and Macs, Houlihans, Jake’s Place at Leavenworth Country Club
01.2003 - 01.2013
- Proficient and efficient at all general waitressing responsibilities
- Management duties to include, approx. 10-15 team members:
- Daily scheduling of all team members
- All aspects of inventory status and management
- Quality management of restaurant environment
- Quality management of customer orders
- Training/coaching/accountability of all team members
- Customer satisfaction and feedback
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Strong work ethic
- Teamwork and collaboration
- Client service excellence
- Calm and professional under pressure
- Problem resolution
Accomplishments
- Documented and resolved client support issues which led to retaining clients.
- Supervised team of anywhere between 5-9 staff members.
Timeline
Client Support Specialist
PaulHood
02.2024 - Current
Expediter
Outsiders Bar and Grill
09.2020 - 12.2020
Special Projects - Data Entry and SAP Support
Russell Stover Chocolates
12.2019 - 05.2021
Operations Manager
Buckle
07.2017 - 03.2018
Waitress/Bartender/Manager
Zig and Macs, Houlihans, Jake’s Place at Leavenworth Country Club
01.2003 - 01.2013