Kimberly Holloway
Raleigh,NC
Summary
Clinical Administrative Assistant with expertise in electronic medical records management and patient confidentiality at UNC Physicians Network. Skilled in optimizing appointment scheduling and relationship management, consistently meeting departmental response time goals while adhering to healthcare regulations. Dedicated to providing exceptional service in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Care Access Representive
UNC Physicians Network
Raleigh, North Carolina
04.2018 - Current
- Clinical Administrative Assistant / Care Access Specialist, Raleigh, NC • Serving as the point of contact while facilitating seamless communication between clinical staff and patients, improving overall service delivery, and ensuring adherence to confidentiality regulations.
- Scheduling and managing patient appointments using the electronic medical record system.
- Escalating complex issues to Patient Relations for resolution.
- Providing detailed health information regarding medical procedures, office policies, and service availability.
- Ensuring adherence to clinical protocols, regulatory requirements, and implementing necessary corrective actions.
- Provided exceptional customer service by promptly and professionally addressing inquiries, concerns, and complaints.
- Managed high-volume calls and emails, consistently meeting or exceeding departmental response time goals at the front desk.
- Examined, categorized, and sorted incoming documents.
- Verified insurance coverage prior to visits, corresponding with commercial and private insurance carriers.
Receptionist/Administrative Assistant
Blue Ridge OB/GYN Associates at Blue Ridge Road
Raleigh, North Carolina
02.2015 - 03.2018
- Greets and welcomes patients and visitors, in person or on the telephone.
- Optimizes patient satisfaction by scheduling appointments for Obstetrics/Gynecology in person, by telephone, or through computer software systems.
- Maintains patient records by obtaining and accurately processing them in the Athena Electronic Medical Record system.
- Verify insurance eligibility prior to the patient's appointments, scan, and update new insurance information.
- Daily collection of copayments reconciled daily cash reports, ensuring accuracy and compliance with financial protocols through meticulous attention to detail. Preparation of financial budgets regarding the prenatal treatment plan.
- Ensured patient confidentiality by implementing strict data protection protocols, resulting in zero breaches.
- Maintains operations by following policies and procedures.
- Contributed to maintaining physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents. Located missing file materials.
- Created reports, correspondence, and spreadsheets with Microsoft Office programs.
- Uploaded and processed transcribed dictations for the physician’s review.
- Performed front office duties by greeting patients, checking in and out, collecting copays, scheduling appointments, word processing, data entry, answering a multi-line phone, and filing.
- Verified insurance coverage prior to visits corresponding with commercial and private insurance carriers.
- Took advantage of opportunities for continuing education, quality assurance, and performance improvement activities to contribute to team efforts by accomplishing related tasks as needed, as well as other office duties as assigned.
Education
Nurse Aide I - Health Care Personnel (Nurse Aide I)
Rehab And Healthcare-Raleigh, NC
Raleigh, NC02-1999
High School Diploma -
East Wake High School
Wendell, NC06-1990
Skills
- Electronic medical records management
- Appointment scheduling
- Patient confidentiality
- Healthcare compliance
- Insurance verification
- Relationship management
Affiliations
- Community Service. Involvement in wide ranges of activities, thru out the surrounding areas of surrounding counties.
- Club Founder/President of a women's social group that assist women focusing on demonstrating leadership, organizational, and interpersonal skills.
Timeline
Care Access Representive
UNC Physicians Network
04.2018 - Current
Receptionist/Administrative Assistant
Blue Ridge OB/GYN Associates at Blue Ridge Road
02.2015 - 03.2018
Nurse Aide I - Health Care Personnel (Nurse Aide I)
Rehab And Healthcare-Raleigh, NC
High School Diploma -
East Wake High School
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