Victoria Haynes
Pittsburg
Summary
Dedicated healthcare professional with extensive experience in patient access and insurance verification. Proven track record in enhancing claims accuracy and operational efficiency while upholding HIPAA compliance and payer guidelines. Adept at analyzing clinical documentation to ensure quality patient care and regulatory adherence.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Touchstone Imaging
08.2025 - Current
- Coordinated insurance authorizations and referrals for diagnostic imaging services, enhancing patient access and reducing wait times.
- Reviewed patient documentation for compliance with payer guidelines, ensuring accurate processing and reducing claim denials.
- Verified Medicare, Medicaid, and commercial insurance eligibility and benefits, supporting seamless patient care and service delivery.
Medical Records Transcription Specialist
Virtual Records LLC
08.2015 - Current
- Reviewed physician dictation, converting audio documentation into precise electronic medical records to improve patient care outcomes.
- Analyzed clinical documentation for accuracy, completeness, and adherence to regulatory compliance standards.
- Ensured strict HIPAA compliance while handling protected health information, safeguarding patient confidentiality.
Medical Scheduler
Longevity Physician Specialist
05.2023 - 02.2024
- Coordinated patient scheduling via eClinicalWorks system, enhancing appointment flow and minimizing delays.
- Processed insurance information and billing codes, contributing to accurate revenue cycle management and timely reimbursements.
- Ensured compliance with healthcare privacy regulations, safeguarding patient information and maintaining trust.
Supply Chain Technician
ANES
12.2015 - 04.2016
- Managed inventory control and supply distribution, ensuring timely availability of critical supplies for hospital departments.
- Received and issued medical supplies, pharmaceuticals, and equipment, maintaining accurate records and ensuring compliance with protocols.
- Maintained inventory records and investigated discrepancies, resolving shipment and order issues to support operational efficiency.
Quality Assurance Manager
AT&T
01.2015 - 06.2015
- Developed quality assurance processes for telecommunications products and services.
- Developed testing strategies that identified system defects pre-release, improving product quality and reliability.
- Implemented testing protocols for software and hardware systems.
- Collaborated with cross-functional teams to enhance product quality standards.
- Collaborated with cross-functional teams to address critical issues, boosting product reliability and enhancing user satisfaction.
Education
High School Diploma -
McKinney Boyd High School
McKinney, TX05-2013
Some College (No Degree) - Nursing
South Louisiana Community College
Lafayette, LA04-2026
Some College (No Degree) - Health Administration
Tennessee State University
Nashville, TNSkills
Timeline
Patient Access Representative
Touchstone Imaging
08.2025 - Current
Medical Scheduler
Longevity Physician Specialist
05.2023 - 02.2024
Supply Chain Technician
ANES
12.2015 - 04.2016
Medical Records Transcription Specialist
Virtual Records LLC
08.2015 - Current
Quality Assurance Manager
AT&T
01.2015 - 06.2015
High School Diploma -
McKinney Boyd High School
Some College (No Degree) - Nursing
South Louisiana Community College
Some College (No Degree) - Health Administration
Tennessee State University