Kimberly Holmes
Hobby Lobby
Dalton,GA
Summary
Dynamic retail professional with a proven track record at Hobby Lobby, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and effective staff training, resulting in improved customer satisfaction. Skilled in inventory management and conflict resolution, fostering a collaborative work environment that drives performance and growth.
Work History
Assistant Managee
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Coordinated staff schedules, optimizing coverage during peak hours for improved service delivery.
- Trained new employees on company policies, procedures, and customer engagement strategies.
- Participated in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented visual merchandising techniques to enhance product displays and attract customer interest.
- Resolved customer inquiries and complaints effectively, maintaining a positive shopping experience.
- Collaborated with management to develop promotional strategies that increased sales performance.
- Analyzed sales data to identify trends and recommend improvements for store operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
- College Prep
Skills
Customer service
Money handling
Team leadership
Decision-making
Customer relations
Team motivation
Staff training and development
Workload management
Conflict resolution
Retail operations
Team building
Employee scheduling
Customer rapport
Recruiting and interviewing
Sales strategies
Customer relationship management (CRM)
Strategic planning
Retail operations management
Staff development
Sales growth
Policy enforcement
Orientation and training
Employee performance evaluations
Cost reduction
Project management
Meeting facilitation
Promotional planning
Succession planning
Product branding
Multitasking and organization
Team collaboration
Strategic thinking
Adaptability and flexibility
Workplace safety compliance
Employee supervision
Coaching and mentoring
Recruitment and hiring
Inventory management
Product and service sales
Compliance
Marketing
Sales forecasting
Orientating and training
Employee engagement
Customer service and satisfaction
Timeline
Assistant Managee
Hobby Lobby
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Southeast High School
from College Prep
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