Kimberly Hudson
St Petersburg,FL
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Odd Sox LLC
05.2023 - Current
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Utilized CRM software to document interactions and track customer feedback.
- Collaborated with team members to streamline service processes and improve response times.
- Maintained product knowledge to assist customers in making informed decisions.
- Engaged in continuous learning to enhance skills in conflict resolution and communication techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
Warehouse Associate
Odd Sox LLC
11.2020 - 05.2023
- Operated forklifts and pallet jacks to transport products efficiently within warehouse environment.
- Managed inventory organization, ensuring accurate stock levels and streamlined retrieval processes.
- Assisted in conducting regular safety inspections and maintained compliance with safety protocols.
- Collaborated with team members to pack and prepare orders for timely shipment.
- Implemented best practices for material handling, reducing product damage during storage and transit.
- Trained new associates on warehouse procedures and equipment operation, fostering a productive work culture.
- Utilized warehouse management software to track shipments and update inventory records accurately.
- Participated in continuous improvement initiatives, enhancing workflow efficiency and operational effectiveness.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
Assembly Line Production Worker
ConMed
09.2020 - 10.2020
- Operated assembly line equipment to ensure efficient production flow.
- Assembled medical devices according to quality standards and specifications.
- Conducted routine inspections to maintain product quality and safety compliance.
- Collaborated with team members to streamline processes and improve efficiency.
- Assisted in training new employees on assembly procedures and safety protocols.
- Maintained clean work area to uphold organization and safety standards.
- Documented production output and reported discrepancies to supervisors promptly.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
Data Entry Clerk
Gulf Coast Jewish Family Community Services, GCJFCS
St Petersburg, FL
02.2017 - 10.2019
- Entered and updated client information into database with high accuracy.
- Processed incoming data requests efficiently to support team operations.
- Maintained organized records, ensuring easy retrieval and reference for staff.
- Collaborated with team members to streamline data entry procedures.
- Assisted in quality control checks to verify data integrity and consistency.
- Adapted quickly to new software tools and systems for data management.
- Conducted routine audits of data entries to identify discrepancies and correct errors.
- Completed data entry tasks with accuracy and efficiency.
- Provided training support for new staff on data entry best practices and protocols.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Supported successful audit processes by providing accurate and timely data reports.
- Improved team efficiency, training new staff on data entry protocols and software.
- Assisted with developing data entry processes.
- Utilized techniques for increasing data entry speed.
Timeline
Customer Service Representative
Odd Sox LLC
05.2023 - Current
Warehouse Associate
Odd Sox LLC
11.2020 - 05.2023
Assembly Line Production Worker
ConMed
09.2020 - 10.2020
Data Entry Clerk
Gulf Coast Jewish Family Community Services, GCJFCS
02.2017 - 10.2019