Kimberly Huerta
Option 1 Pain and Injury
Cleveland
2
Languages
9
years of professional experience
Dedicated professional with a strong background in medical administration. Skilled in managing patient scheduling, maintaining confidentiality, and processing insurance claims. Committed to streamlining clinic operations and improving patient satisfaction.
Work History
Medical Administrative Assistant
2 Years 6 Months- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Processed insurance claims and verified patient eligibility for timely reimbursement.
- Maintained electronic health records, ensuring accuracy and confidentiality of patient information.
- Assisted in front desk operations, providing excellent customer service to patients and visitors.
- Collaborated with healthcare providers to streamline communication and enhance patient care delivery.
Medical Receptionist
2 Years 3 Months- Managed appointment scheduling and patient intake processes efficiently.
- Coordinated communication between patients and medical staff, enhancing service quality.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Processed insurance claims and verified patient eligibility to ensure billing accuracy.
- Assisted in front desk operations, ensuring smooth workflow during peak hours.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Front Office Receptionist
4 Years 2 Months- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Enhanced patient experience by addressing inquiries promptly and providing exceptional customer service support.
- Facilitated the integration of new scheduling software, improving workflow efficiency across front office functions.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated insurance verifications and pre-authorizations to streamline patient intake processes.
- Trained new staff on front office procedures and electronic health record systems for improved team performance.
- Implemented process improvements that reduced patient wait times through effective communication with medical staff.
- Oversaw daily operations of front desk activities, ensuring adherence to company policies and protocols.
Education
High School Diploma
Medical Billing And Coding
Skills
Patient care and confidentiality
Document management
Organizational growth
Medical terminology proficiency
HIPAA compliance
Patient demographics
Workflow coordination
Data entry efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Option 1 Pain and Injury
02.2024 - CurrentRead More
Medical Receptionist
Aesthetics and Pain
11.2021 - 02.2024Read More
Medical Front Office Receptionist
TA Medical Associates
08.2017 - 10.2021Read More
Sam Rayburn Highschool
High School Diploma
Read More
Lone Star College
Medical Billing And Coding
Read More