Kimberly Hughes
West Warwick,RI
Summary
Diligent Lead Optician that offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyeglasses. Considered valuable team member with good task prioritization and organizational skills.
Overview
33
33
years of professional experience
Work History
Dispensing Optician
BJ’s Optical
Middletown, RI
05.2022 - Current
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Optical Store Manager
US Vision/ JC Penney Optical And BJS Optical
Warwick
10.2015 - 05.2022
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Recorded measurements, adjusted eye wear and made changes based on customer feedback.
- Explained prescriptions, optical terminology and products to customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Managing Optician
Ocean State Eyecare
Warwick, RI
01.2009 - 10.2016
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Confirmed quality control standards were met for all eyeglasses and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
General Manager/Multi Location
LensCrafters
North Darmouth, Ma/ Hyannis Ma
01.2003 - 01.2009
- Collaborated with cross-functional teams to develop innovative solutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Director of Development, Optician/Store Manager
Sight Resource Corp/ Cambridge Eye Doctors
Holliston, MA/ Franklin, MA/ Seekonk, Ma
07.1993 - 07.2003
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated cooperation through regular meetings designed to foster inter-team camaraderie.
- Completed point of sale opening and closing procedures.
- Collaborated with department heads to develop a sales/ 3rd party/ merchandizing/ optical skills program to be used company wide.
- Collaborated with creative teams to introduce rich media assets to ongoing development cycles.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
No Degree - Certificate in Medical Billing And Coding
Lincoln Institute of Technology
Lincoln, RIHigh School Diploma -
Cranston High School East
Cranston, RISkills
- Effective Working Relationships
- Managing Inventory
- Insurance Verification
- Quality Patient Care
- Patient Flow
- Product and Service Recommendations
- Communications Strategies
- Glasses Repair
- Eyeglass Prescriptions
- Recommend Lens Wear
- Insurance Verification
- Provider Training
Military Service
United States Navy 4 years
Hospital Corpsman
Rhode Island Army National Guard 4 years
Medical Specialist
Timeline
Dispensing Optician
BJ’s Optical
05.2022 - Current
Optical Store Manager
US Vision/ JC Penney Optical And BJS Optical
10.2015 - 05.2022
Managing Optician
Ocean State Eyecare
01.2009 - 10.2016
General Manager/Multi Location
LensCrafters
01.2003 - 01.2009
Director of Development, Optician/Store Manager
Sight Resource Corp/ Cambridge Eye Doctors
07.1993 - 07.2003
No Degree - Certificate in Medical Billing And Coding
Lincoln Institute of Technology
High School Diploma -
Cranston High School East