Jennifer Burgess
Charlotte,NC
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail and troubleshooting skills. Proficient in lab work.
Overview
24
24
years of professional experience
Work History
Licensed Dispensing Optician
Horizon Eye Care
06.2017 - Current
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained safe, clean and organized environment to increase patient comfort.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Licensed Dispensing Optician
Mecklenburg Eye Associates
03.2013 - 06.2017
- Assistant Manager
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained safe, clean and organized environment to increase patient comfort.
- Ordered frames and supplies for the clinic.
- Reconciled all statements for payment.
- Pretested patients and assisted volunteer doctors.
Licensed Dispensing Optician Manager
Lions Services Eye Clinic
12.2004 - 03.2013
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained safe, clean and organized environment to increase patient comfort.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Performed basic vision testing for new patients.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Retail Manager
LensCrafters
04.1999 - 10.2004
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Assistant Lab Manager
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Diploma -
National Academy of Opticianry
High School Diploma -
East Henderson High School
East Flat Rock, NC1994
Skills
- Eyewear Brands
- Proficient in edging and lab work
- Insurance Verification
- Eyeglass Aesthetics
- Dispensing Procedures
- Customer Needs Assessments
- Optical Orders
- Administrative Support
- Effective Working Relationships
- Quality Patient Care
- Customer Service
- Quality Processes
- Eyeglass Repair
- Customer Satisfaction
- Active Listening
- Corrective Lens Options
Hobbies
In my spare time I enjoy spending time with my husband, teenage son, and dog. I love the outdoors, gardening, reading and football.
Timeline
Licensed Dispensing Optician
Horizon Eye Care
06.2017 - Current
Licensed Dispensing Optician
Mecklenburg Eye Associates
03.2013 - 06.2017
Licensed Dispensing Optician Manager
Lions Services Eye Clinic
12.2004 - 03.2013
Retail Manager
LensCrafters
04.1999 - 10.2004
Diploma -
National Academy of Opticianry
High School Diploma -
East Henderson High School
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