JEFFREY KNOWLIN
Powder Springs,GA
Summary
Highly motivated Licensed Optician offering over 20 years of experience and unparalleled dedication to customer satisfaction. Outgoing sales professional with track record of driving increased sales and providing the best optical experience for patients. Knowledge about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office setting
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician
Drevagee Optical Boutique
08.2015 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
- Operated lensometer to orient and mark uncut lenses for eyeglasses
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and created perfect fit
- Ensured compliance with applicable state laws regarding the sale and dispensing of optical products
- Educated patients on proper care and transportation of spectacles
- Inspected finished products for accuracy prior to dispensing them to customers
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear
- Discussed optimal lens, coating and frame recommendations with customers to meet individual need.
Licensed Dispensing Optician
Target Optical
04.2011 - 08.2015
- Assisted customers in selecting frames that best suit their facial features and style preferences
- Collaborated with optometrists to deliver customized prescriptions resulting in improved patient satisfaction
- Maintained a 95% accuracy rate in processing eyewear orders
- Assisted in training and mentoring new staff member to ensure consistent quality of services
- Participated in store promotional activities designed to increase sales revenue.
Education
High School Diploma -
Andrews High School
Andrews, SCSkills
- Children’s eyewear
- Optical orders
- In-Office Edging
- Corrective lense options
- Insurance Verifications
- Eyewear brands
- Retail Sales
- Customer service understanding
- Appointment Scheduling
- Selecting frames
Certification
- ABOC
- NCLEC
- LDO
References
Reference available upon request
Timeline
Licensed Dispensing Optician
Drevagee Optical Boutique
08.2015 - Current
Licensed Dispensing Optician
Target Optical
04.2011 - 08.2015
High School Diploma -
Andrews High School