Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberly Hull

Leverett,MA

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

9
9
years of professional experience

Work History

Receptionist

New England Auction
Deerfield, MA
12.2023 - Current
  • Managed all incoming mail distribution, courier services, and photocopying documents as requested.
  • Scheduled appointments for clients, customers, and other visitors.
  • Monitored office supplies inventory and placed orders when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Administrative Assistant

Gelinas Waste Recycle Landscape
Orange, MA
02.2022 - 11.2022
  • Data entry, Providing customer service over the phone, Preforming sales over the phone, General paperwork regarding payment, rentals, and other services, Multi tasking
  • Answered questions from customers regarding products and services offered by the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Processed invoices for payment using accounting software applications.
  • Managed database systems containing customer contact information.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.

Assistant Manager

Wild Side
Amherst, MA
09.2021 - 05.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.

Cashier

Leverett Village Co-op
Leverett, MA
01.2021 - 09.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Balanced daily transactions on a computerized point-of-sale system.

Brand Associate

Old Navy
Hadley, MA
08.2020 - 12.2020
  • Collaborated with team members to ensure successful completion of projects within deadlines.
  • Restocked shelves with merchandise as needed.
  • Developed relationships with customers to encourage repeat business.
  • Provided excellent customer service at all times.
  • Implemented loss prevention measures to protect company assets.
  • Handled cash register transactions accurately and efficiently.
  • Processed returns according to company policy.

Store Manager

Escape
Amherst, MA
01.2019 - 02.2020
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Established customer service standards and monitored staff compliance.
  • Developed strategies to maximize sales and profitability.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Managed daily banking activities such as deposits and withdrawals.
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Implemented efficient systems for tracking stock movement.
  • Resolved customer complaints in a timely manner.

Admissions/Customer Service

Mike's Maze
Sunderland, MA
09.2018 - 10.2018
  • Admissions, Assisted customers with ticket purchases, trip planning, pricing, and scheduling, Processed all sales transactions accurately and in a timely fashion, Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

Sales Associate

The Blue Marble
Amherst, MA
11.2017 - 08.2018
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Internship

Amherst Regional High School Library
Amherst, MA
09.2016 - 06.2017
  • Pulling Books for Classes, Re-shelving Books, Making Bulletin Boards, Returned books to circulation by placing them on their proper shelves, Answered students questions and assisted in finding the materials that they requested, Made copies for teachers and students, Assisted librarians with preparing presentations and lessons for classes

Internship

Amherst Regional High School Preschool
Amherst, MA
09.2015 - 05.2016
  • Maintained a safe, clean and constantly supervised play environment, Supported children's emotional and social development with one-on-one attention, Continually encouraged children to be understanding and patient with others, Instructed children in health and personal habits including eating and resting

Education

Amherst Regional High School
MA

Skills

  • Quick Books
  • Google Suite
  • Excel
  • Clerical Support
  • Bookkeeping
  • File Management
  • Data Entry
  • Greeting and Seating Clients
  • Service-oriented mindset
  • Verbal and written communication
  • PC proficient
  • Time Management
  • Spreadsheet tracking
  • Office Administration
  • Calendar Management
  • Scheduling

References

References available upon request.

Timeline

Receptionist

New England Auction
12.2023 - Current

Administrative Assistant

Gelinas Waste Recycle Landscape
02.2022 - 11.2022

Assistant Manager

Wild Side
09.2021 - 05.2022

Cashier

Leverett Village Co-op
01.2021 - 09.2021

Brand Associate

Old Navy
08.2020 - 12.2020

Store Manager

Escape
01.2019 - 02.2020

Admissions/Customer Service

Mike's Maze
09.2018 - 10.2018

Sales Associate

The Blue Marble
11.2017 - 08.2018

Internship

Amherst Regional High School Library
09.2016 - 06.2017

Internship

Amherst Regional High School Preschool
09.2015 - 05.2016

Amherst Regional High School

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Kimberly Hull