Performance-driven professional with over 7 years of combined expertise in administrative assistance. Lines of business to include screen correspondence, maintain confidential files, review office procedures and assist with all administrative office needs while adapting to fast paced environments. A creative thinker, problem solver and decision maker who effectively balances the needs of leadership and employees with the mission of the organization. Strong leadership, resourceful and detail-oriented.
Hi, I’m
Kimberly Hunter
Upper Marlboro,MD
Summary
Overview
12
years of professional experience
Work History
DC Housing Authority
Housing Management Assistant
08.2023 - Current
Job overview
- Confidential assistant, performing clerical and administrative program support responsibilities
- Performs reexaminations of tenant income and family composition to determine continues occupancy, rent to be paid, unit size requirements, and/or the preparation and issuance of lease supplements;
- Codes tenant files for automatic data processing to provide an accurate, efficient, and effective information system
- Conducts interim reexaminations based on tenant's own reports of changes in income, family composition, etc
- Directs applicants in securing necessary verifications and documentation to assure complete and accurate evidence contacts employers, community agencies, schools, etc
- Assists the Housing Manager in the management and operation of the facility;
- Conducting inspections, audits and management reviews of the facility; (2) identifying problems and deficiencies; and (3) recommending appropriate corrective measures in such areas as maintenance, repairs, assignments and/ or furnishing and equipment;
- Coordinates maintenance and other operations in order to assure the timeliness of maintenance, alterations, minor construction, painting, repairs and inspections;
- Conducts housekeeping inspections of one-twelfth of a property monthly to ensure safe and sanitary living conditions
- Collects rents and preparing necessary documents leading to legal action
- Conducts reviews and evaluations of assigned topics of technical, administrative or program nature;
- Receives training in drafting statistical or narrative reports for use as reference material by higher level staff members at meetings or conferences;
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Conducted market research to identify growth opportunities, informing strategic decision-making processes.
- Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
- Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
Dmv Knights Sports Academy
Team Program and Marketing Manager
04.2019 - Current
Job overview
- Create and communicate the organization's vision, mission, and direction
- Guide, direct, and evaluate staff, managers, and officers
- Create financial plans, monitoring budgets, and reviewing financial reports
- Develop, update, and enforce company policies and procedures
- Hold business operations accountable to company policies and stakeholders
- Contract management: Analyze contracts with clients, vendors, and investors to ensure accuracy and avoid liabilities
- Opportunity seeking: Look for opportunities for partnerships, alliances, mergers, and investments
- Managed social media accounts for optimal audience engagement and increased online presence.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Toll Brothers
Senior Leasing Consultant
09.2021 - 08.2023
Job overview
- Provides advisory services, authoritative technical advice, overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
- Participates in and coordinates the establishment of data collection plans and strategies for all programs within the center
- Develops data analyses charts and graphics to visually portray assessment results and provides briefings to leadership and management regarding the results
- Conducts data integrity and validation checks for a variety of data sets
- Analyzes complex data requirements, data dictionaries, and database schemas
- Uses skills in Microsoft Excel, Word, PowerPoint to do Regular data tracking
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Organized successful open house events to showcase available units, attracting potential tenants and increasing community visibility.
- Conducted thorough market analysis to determine competitive rent prices, ensuring optimal positioning within the local market.
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Increased lease renewals by implementing effective tenant retention strategies and addressing concerns promptly.
- Served as a knowledgeable resource for current residents by providing information about community events, local businesses, and nearby services.
- Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
- Coordinated with third-party vendors for services such as landscaping or pest control, ensuring timely delivery of services without disrupting residents'' schedules.
- Implemented and managed an efficient online lease application system that streamlined the entire leasing process for both staff and potential tenants.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Capital Properties - Temp
Assistant Property Manager
04.2021 - 09.2021
Job overview
- Reviewed and prioritized incoming correspondence
- Using an in-depth knowledge of the work of the office to determine what correspondence should be routed to what program offices
- Composing responses to general inquiries
- Participated with departmental office directors and high-level officials, subject-matter experts and staff members, to discuss the status of correspondence, outstanding controlled items and pending projects
- Utilized computer systems to log incoming correspondence and assigning appropriate due dates
- Offered suggestions for efficiencies and improvements to standard procedures and processes
- Develop training materials and performance management to help ensure employees understand their job responsibilities
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
MAA
Senior Leasing Consultant
08.2017 - 04.2021
Job overview
- Performed double-entry accrual accounting work to maintain a combination of journals and ledgers
- Examined, verified, and analyzed a variety of documents to determine their mathematical correctness, validity, and clerical accuracy
- Resolves disagreements by contacting vendor, completes posting documents with backup attached, codes documents, and posts to appropriate ledger or journal
- Posts and totals general ledger accounts each month
- Prepares worksheets, reports, statements, and closes accounts
- Performs other related duties as assigned
- Facilitate the rental of apartment units in order to ensure there are occupants in the available apartments and high renewal rates
- Assisted property managers in developing annual budgets by providing accurate projections of rental revenue based on current trends and anticipated vacancies or lease expirations.
- Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
- Evaluated applicants' creditworthiness through careful assessment of credit reports, employment history, and reference checks.
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Organized successful open house events to showcase available units, attracting potential tenants and increasing community visibility.
Comcast
Billing Specialist
07.2015 - 09.2016
Job overview
- Accurately communicate and handle all billing questions and inquiries
- Identifying and solving all customer escalations
- Customer Service
- Problem solving and critical thinking skills
- Verified accuracy of accounts payable payments, resulting in 30% reduction in payment errors and check reissues.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Created improved filing system to maintain secure client data.
Verizon Wireless
Lead Sales Consultant
02.2013 - 07.2015
Job overview
- Build and maintain customer relationships
- Customer service inquiries
- Handle all customer complaints and escalations
- Sales
- Organized networking events to promote brand awareness and generate leads within target markets.
- Conducted product demonstrations and presentations for prospective clients, highlighting key features and benefits.
- Streamlined sales process for improved efficiency, resulting in a higher closing rate.
- Delivered exceptional customer service, leading to increased repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
- Recorded accurate and efficient records in customer database.
Education
Charles Herbert Flowers High SchoolSpringdale, Md
High school diploma or GED from High School
06.2008
University Overview
Skills
- Office 365
- Yardi
- Research
- Property Management
- Financial Report Writing
- Performance Management
- General Ledger Accounting
- Section 8
- Customer service
- Social media management
- Relationship building
- Office administration
- Administrative tasks
- Customer engagement
Groups
Groups
Dmv Knights Sports Academy, 04/01/19
Team Program and Marketing Manager
Create and communicate the organization's vision, mission, and direction., Guide, direct, and evaluate staff, managers, and officers., Create financial plans, monitoring budgets, and reviewing financial reports., Develop, update, and enforce company policies and procedures., Hold business operations accountable to company policies and stakeholders., Contract management: Analyze contracts with clients, vendors, and investors to ensure accuracy and avoid liabilities., Opportunity seeking: Look for opportunities for partnerships, alliances, mergers, and investments.
Timeline
Housing Management Assistant
DC Housing Authority
08.2023 - Current
Senior Leasing Consultant
Toll Brothers
09.2021 - 08.2023
Assistant Property Manager
Capital Properties - Temp
04.2021 - 09.2021
Team Program and Marketing Manager
Dmv Knights Sports Academy
04.2019 - Current
Senior Leasing Consultant
MAA
08.2017 - 04.2021
Billing Specialist
Comcast
07.2015 - 09.2016
Lead Sales Consultant
Verizon Wireless
02.2013 - 07.2015
Charles Herbert Flowers High School
High school diploma or GED from High School
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