Kimberly Hyatt-Baker
Miami Gardens,FL
Summary
Detail-oriented Referral Specialist skilled in coordination and documentation accuracy. Proven ability to enhance communication and resolve client inquiries efficiently. Proactive and organized Referral Specialist with a robust background in managing relationships and coordinating support services. Committed to maintaining documentation accuracy and ensuring timely service completion. Dedicated professional with extensive experience in referral coordination and customer service. Known for strong problem-solving skills and timely communication, contributing to improved client satisfaction and streamlined service delivery.
Overview
11
11
years of professional experience
Work History
Referral Specialist
Center For Family And Child Enrichment
Miami Gardens, Florida
09.2025 - Current
- Coordinated referrals for families seeking support services within the community.
- Assisted clients in understanding available resources and programs offered by the organization.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
Dispatcher
Need It Now Delivers
Hollywood, Florida
11.2023 - 07.2025
- Coordinated delivery schedules for timely and efficient service.
- Communicated with drivers to ensure accurate route planning.
- Assisted in resolving customer inquiries and concerns promptly.
- Updated and maintained accurate records of deliveries and pickups.
Property Manager
NDC Asset Management
Orlando, Florida
12.2021 - 08.2022
- Managed tenant relationships and addressed inquiries promptly.
- Coordinated property maintenance and repairs with vendors and contractors.
- Conducted regular property inspections to ensure compliance with safety standards.
- Prepared leasing agreements and ensured accurate documentation for rentals.
- Oversaw rent collection processes and maintained financial records efficiently.
- Implemented marketing strategies to attract potential tenants to properties.
Property Manager
Coastline Management Group
Hollywood, FL
09.2021 - 12.2021
- Managed tenant relationships and addressed inquiries promptly.
- Coordinated property maintenance and repairs with vendors and contractors.
- Conducted regular property inspections to ensure compliance with safety standards.
- Prepared leasing agreements and ensured accurate documentation for rentals.
- Oversaw rent collection processes and maintained financial records efficiently.
- Implemented marketing strategies to attract potential tenants to properties.
Relief Bus Operator
Broward County Public Schools - Employment Services
Miramar, Florida
05.2019 - 09.2021
- Operated school buses for safe and timely student transportation.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Managed student behavior during transit to maintain a safe environment.
Team Leader Manager
Caribbean Cruise Line
Fort Lauderdale, Florida
01.2015 - 03.2019
- Led team operations to ensure exceptional guest experiences on cruise itineraries.
- Coordinated daily activities to maintain smooth and efficient onboard services.
- Developed schedules and assigned tasks to optimize crew performance and efficiency.
- Implemented safety procedures to ensure compliance with maritime regulations onboard.
Education
Some College (No Degree) - Real Estate
Gold Coast Schools
Fort Lauderdale, FL01-2021
Some College (No Degree) - Property Management
Gold Coast Schools
Fort Lauderdale, FL02-2018
Some College (No Degree) - Costmetology
Florida Career College
Fort Lauderdale, FL06-2015
Associate of Science - Business Management
Associate of Science
Montego Bay Ja06-2001
High School Diploma -
Herbert Morrison Tech High
Montego Bay Ja06-1999
Skills
- Referral coordination
- Resource management
- Community outreach
- Customer service
- Documentation accuracy
- Data entry
- Property maintenance
- Problem solving
- Time management
- Efficient communication
Timeline
Referral Specialist
Center For Family And Child Enrichment
09.2025 - Current
Dispatcher
Need It Now Delivers
11.2023 - 07.2025
Property Manager
NDC Asset Management
12.2021 - 08.2022
Property Manager
Coastline Management Group
09.2021 - 12.2021
Relief Bus Operator
Broward County Public Schools - Employment Services
05.2019 - 09.2021
Team Leader Manager
Caribbean Cruise Line
01.2015 - 03.2019
Some College (No Degree) - Real Estate
Gold Coast Schools
Some College (No Degree) - Property Management
Gold Coast Schools
Some College (No Degree) - Costmetology
Florida Career College
Associate of Science - Business Management
Associate of Science
High School Diploma -
Herbert Morrison Tech High