Kimberly Ingram

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Responsible for facilitating and external communication between clients, laboratory staff and sales staff. Uses intermediate to complex professional and technical knowledge to communicate capabilities, project milestones, updates, delays, and deliverables.
• Serves as the primary point of contact to clients regarding updates, issues, deliverables, and scope changes.
• Leads client meeting in-person or via teleconference, as needed or as requested by the Account Executive.
• Collaborates and communicates with laboratory staff on project status.
• Problem solves alternatives to project issues, delays, etc. that could impact either the quality or turn-around-time of the results and communicates alternatives, when feasible, in a positive and professional manner with the customer.

Generates all types of data deliverables for final reports and maintain files for wet lab and extractions. Generate and edit report case narratives and generated electronic reports. Creates data packages from the Intranet Backlog Summary packages pending list, printed and added additional information, document reports type, deliverable type, and packages required on report checklist. Creates CD's and hard copies for Level III and Level IV reports.

Performed administrative support which requires technical skills and a raw data for Wet Lab, Extractions and keeping reference materials up to date (Wet Lab, MSV, MSSV, and GC), which have many difference fractions.

Performed administrative support which requires the exercise of independent judgement, the application of technical skills and a knowledge of detail related to the assignments.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Earned reputation for good attendance and hard work.

Utilized GCAL Intranet Backlog Summary to complete data gathered from various sources.

Provided excellent service and attention to customers when face-to-face or through phone conversations.