Kimberly Jaber
Lehigh Acres,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
, WA
07.2023 - Current
- High volume chat and inbound calls
- Assisting customers with Health insurance application
- Answering questions
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Home Health Aide
VA Clinic
Lehigh Acres, FL
07.2020 - Current
- Grooming
- Transport
- Medication assist
- Vitals
- Light housekeeping
- Companionship
Customer Service Representative
Walmart
09.2022 - 06.2023
- Incoming calls, helping customers with issues from products or complaints or inquiries on products
- Transfer to right department
Nursing Assistant
The Opal at Cape Coral
Cape Coral, FL
02.2021 - 08.2022
- Feeding
- Grooming
- Transferring
- Cleaning
- Bathing
- Dressing
- Daily activities
Receptionist/Office Manager
All Clean Maids
Tampa, FL
04.2017 - 07.2022
- Responsible for all front office administrative duties
- Scheduling all cleans and dispatching cleaning crews
- Data entry, filing, faxing, quotes, and creating close relationships with clients
Customer Service Representative
Alorica
Fort Myers, FL
05.2020 - 12.2021
- Worked remotely from home for Alorica Costco/ Square Trade Tech support
- Answering all calls and dealing directly with customers, and transferring to appropriate staff
Administrative Assistant
AIP Marketing Alliance
, Remote
07.2014 - 08.2016
- Secretarial duties such as answering and directing calls
- Taking messages for executive staff
- Responding to emails
- Arranging flights and hotels for business travel
- Handling any mail correspondence
Education
High school diploma -
Richard Milburn Academy
Lehigh Acres, FL01.2008
Skills
- Technical support
- Administrative experience
- Filing
- Event Planning
- Accounts Receivable
- Home care
- Office management
- Phone etiquette
- QuickBooks
- Office experience
- 10 Key Data Entry
- Customer service
- Microsoft Outlook
- Marketing
- Accounts Payable
- Clerical Experience
- Cleaning
- Vital signs
- Data entry
- Front desk
- Documentation review
- Dispatching
- Copywriting
Certification
- CPR Certification
- BLS Certification
- Certified Medical Assistant
Timeline
Customer Service Representative
TTEC
07.2023 - Current
Customer Service Representative
Walmart
09.2022 - 06.2023
Nursing Assistant
The Opal at Cape Coral
02.2021 - 08.2022
Home Health Aide
VA Clinic
07.2020 - Current
Customer Service Representative
Alorica
05.2020 - 12.2021
Receptionist/Office Manager
All Clean Maids
04.2017 - 07.2022
Administrative Assistant
AIP Marketing Alliance
07.2014 - 08.2016
High school diploma -
Richard Milburn Academy