Kimberly Jackson
Duncanville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Skilled at preparing and submitting regulatory documentation, including reviewing materials, technical data and accuracy of filings. Articulate and personable with exceptional data analysis, report writing and recordkeeping abilities.
Overview
10
10
years of professional experience
Work History
Regulatory Specialist
GM Financial
08.2019 - Current
- Respond to high risk regulatory processes such as credit disputes and SCRA requests to ensure all state and federal guidelines are in compliance and minimize company exposure to fines and litigation. The team responds to all credit dispute verification (CDV's) received from the three major credit bureaus; Experian, Equifax, and Transunion. In addition , the team researches and responds to all written credit disputes received directly from customers, inquiry disputes received from both customers and dealers as well as requests to validate debt.
Collections Agent
GM Financial
10.2016 - 08.2019
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Negotiated to collect balance in full.
- Handled 150 outbound and inbound calls daily with goal of collecting owed debt.
- Achieved performance goals on consistent basis.
- Recorded all information regarding financial status of customers.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Caretaker
Orient Home HealthCare
03.2014 - 08.2019
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Loan Processor
Cash Maxx Title And Loans
07.2014 - 10.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Kept customer spaces clean, neat and organized for maximum appeal. Worked flexible schedule and extra shifts to meet business needs.
- Monitored and managed social media accounts.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
Associate of Applied Science - Business Administration And Management
Asher College
Dallas, Tx07.2024
High School Diploma -
New Beginnings Preparatory
Dallas, TX05.2010
Skills
- Attention to detail
- Data entry
- Goal setting
- Training and development
- Excellent verbal and written skills
- Positive and energetic attitude
- Problem solving
- Team-Building Exercises
- Program Monitoring
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Microsoft Office
- Flexible and Adaptable
- Good listening skills
- Decision Making
Timeline
Regulatory Specialist
GM Financial
08.2019 - Current
Collections Agent
GM Financial
10.2016 - 08.2019
Loan Processor
Cash Maxx Title And Loans
07.2014 - 10.2016
Caretaker
Orient Home HealthCare
03.2014 - 08.2019
Associate of Applied Science - Business Administration And Management
Asher College
High School Diploma -
New Beginnings Preparatory
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