WHITNEY HALL
Tallahassee,Florida
Summary
Well-organized and conscientious Professional adept at coordinating and managing multiple priorities. Highly successful at keeping abreast of changes in requirements to maintain flawless compliance. Currently seeking a challenging new role as an Administrator, Team Lead, or Supervisor.
Overview
13
13
years of professional experience
Work History
Regulatory Specialist
FL Department Of Education
01.2024 - Current
- Evaluate applicant data and information to determine eligibility, make awards, and ensure timely and accurate disbursement of funds to all eligible award recipients.
- Evaluation of academic transcripts along with processing of documents pertaining to specific state-administered financial aid programs including award letters, rejection letters, refunds, and verification forms to ensure the meeting of program requirements.
- Develop and maintain statistical and demographic reports on program applicants and recipients to provide current snapshot of the program at any given period.
- Provide verbal and written technical assistance on program requirements to applicants, parents, institutions, and other interested parties on complex financial aid issues including policy interpretation, appeal consideration, and judgments on eligible programs of study, interpretation of statutes, rules, regulations, and explanation of office procedures.
- A full knowledge of state and federal program statutes, rules, and policies is required.
- Assist supervisor with management of all programs in the unit and act as resource person for unit in the supervisor's absence.
- Enhance regulatory compliance by ensuring implementation of department policies and procedures.
- Ensured timely renewal of licenses and registrations through meticulous tracking systems, preventing lapses that could impact business operations.
- Collaborate with cross-functional teams to ensure success of program.
- Prioritize project-related tasks to efficiently complete essential tasks.
Regulatory Specialist
Florida Department Of Business And Professional Regulation
08.2022 - 12.2023
- Responded to requests for information from public, other municipalities or state and federal legislative offices, by providing general licensing status information
and requirements for Department of Business & Professional Regulations (DBPR). - Reviewed information in call center systems, DBPR s intranet site and/or internet site as well as statutory laws and rules to provide responses to customer inquiries.
- Responded to telephonic inquiries regarding all DBPR licensing matters or requirements, continuing education requirements, and fees.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Facilitated the resolution of complex issues surrounding licenses through effective mediation between stakeholders.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Performed routine data entry or document management.
- Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.
Consultant
Florida Department Of Highway Safety And Motor Vehicles
05.2015 - 07.2022
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Escalated calls if needed to resolve caller requests and navigate complexity of need.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged incoming call information and solutions provided into internal database. Utilized departmental computer applications and database to provide accurate information to customer as needed.
- Assisted customers with registration, and driver's license renewal, explained thoroughly license suspension, and status of license in a timely fashion.
Customer Service Representative
Florida Department Of Economic Opportunity
01.2014 - 05.2015
- Marketed employment and training programs, served individuals who were unemployed and/or seeking new jobs proactively in a timely manner.
- Referred applicants to appropriate available job opening and worked with customers to craft the right fit in choosing their occupational field.
- Provided services to customers as required which may include but is not limited to, assisting applicants in obtaining appropriate employment by evaluating skills, work experience, abilities, and education.
- Created job descriptions on boards for vacant jobs.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Provided administrative support to HR team members by organizing files, preparing correspondence, and managing schedules efficiently.
- Aided staff as needed.
Customer Service Representative
Florida State University
08.2011 - 01.2014
- Served as the primary contact for greeting, directing, assisting customers, answering phones, email correspondence, and processing service tickets
- Monitored the online card system and on-site requests for the official University identification cards to allow service and access to FSU card-based operations.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL01.2005
Skills
- Exceptional Verbal and Written Communication
- Recordkeeping and File Management
- Proactive Self Starter
- Attention to Detail
- Creative Problem Solver
- Skilled in Microsoft Office Suite
- Managing Operations and Efficiency
- Extensive Computer Knowledge
- Leadership
- Compliance Requirements
- Customer Response and Problem Resolution
- Service standard compliance
References
Available upon request
Timeline
Regulatory Specialist
FL Department Of Education
01.2024 - Current
Regulatory Specialist
Florida Department Of Business And Professional Regulation
08.2022 - 12.2023
Consultant
Florida Department Of Highway Safety And Motor Vehicles
05.2015 - 07.2022
Customer Service Representative
Florida Department Of Economic Opportunity
01.2014 - 05.2015
Customer Service Representative
Florida State University
08.2011 - 01.2014
High School Diploma -
Lincoln High School
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