Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KIMBERLY JEAN CHARLES

West Palm Beach

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a customer service role.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Publix Deli
12.2023 - Current
  • Serving customers, rotating fresh products, keeping the department clean, Cooking, frying and more
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Gate Security Agent

Cortland Portofino Place
06.2023 - 12.2023
  • Managed front gate during high-traffic periods, efficiently handling multiple tasks simultaneously.
  • Reduced instances of unauthorized entry by diligently checking identification cards and enforcing strict access policies.
  • Provided excellent customer service to visitors, addressing their concerns and guiding them through the property as needed.
  • Ensured compliance with all applicable laws, regulations, and company policies by consistently adhering to established guidelines in daily operations.

Supervisor

Chic KiKi Department Store
07.2018 - 09.2020
  • Overseeing salespeople, cashiers, shelf stockers, and other Employees
  • Evaluating the supply and availability of stocks
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Service Representative

Digicel
02.2016 - 04.2018
  • Assist our digital customers with any questions or issues that arise with their account via phone, email
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Enter request for catalogs and textbook sample/order information into CRM database and accounting system promptly
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

No Degree - Accounting Sciences, Telecommunications

University Quisqueya
Port-au-Prince, HT

Home Health Care Certificate -

CONCEPT Institute of Vocational Training Inc
Brooklyn, NY
04.2023

High School Diploma -

Institution Mixte Saint Joseph De Petion Ville
Petion Ville, HT
01.2014

Skills

  • Customer service
  • Customer relations
  • Critical thinking
  • Data entry
  • Proficient in Microsoft Office
  • Logistics
  • Computer proficiency

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

Publix Deli
12.2023 - Current

Gate Security Agent

Cortland Portofino Place
06.2023 - 12.2023

Supervisor

Chic KiKi Department Store
07.2018 - 09.2020

Customer Service Representative

Digicel
02.2016 - 04.2018

No Degree - Accounting Sciences, Telecommunications

University Quisqueya

Home Health Care Certificate -

CONCEPT Institute of Vocational Training Inc

High School Diploma -

Institution Mixte Saint Joseph De Petion Ville

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KIMBERLY JEAN CHARLES