Kimberly Johnson
Brooklyn,NY
Overview
18
18
years of professional experience
Work History
Processing Clerk
United States Postal Service
New York
11.2015 - Current
- Process incoming and outgoing mail in both plant and Post Office facilities using automated mail processing equipment or manual methods of sortation and distribution
- Collate, bundle, and transfer processed mail from one area to another.
- Processed incoming and outgoing mail, ensuring accuracy of data entry.
- Provided assistance to other processing clerks during peak times or when workload was high.
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Received, sorted and organized incoming letters and packages.
- Handled undeliverable mail in accordance with established procedures.
Teller
Santander Bank
Brooklyn
03.2013 - 05.2014
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Barista
Starbucks
New York
09.2011 - 02.2013
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, etc.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Utilized POS system to receive and process customer payments.
Wait Staff Member
The Moxie Spot
Brooklyn, NY
01.2008 - 09.2012
- Greeted and welcomed customers, providing them with menus.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Processed payments accurately using cash registers or point-of-sale systems.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Program Assistant
CAMBA Renaissance
Brooklyn
09.2007 - 12.2007
- Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
- Supervised a group of 10-15 children in an after school program setting.
- Encouraged positive behavior through rewards and incentives.
- Assisted students in completing homework assignments and projects.
- Implemented classroom rules and regulations in order to maintain order during class time.
- Participated in professional development sessions related to best practices in education.
- Organized extracurricular clubs such as art club or chess club which provided further opportunities for learning.
Receptionist
D.J.D Income Tax & Multi Business Service
Brooklyn
09.2006 - 04.2007
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Liberal Arts -
Kingsborough Community College
03.2024
Liberal Arts -
Borough of Manhattan Community College
01.2006
High School Diploma in Humanities and Performing Arts -
Erasmus Hall Campus High School
01.2005
Skills
- Computer literate, excellent communication and customer service skills
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Processing Clerk - United States Postal Service
Timeline
Processing Clerk
United States Postal Service
11.2015 - Current
Teller
Santander Bank
03.2013 - 05.2014
Barista
Starbucks
09.2011 - 02.2013
Wait Staff Member
The Moxie Spot
01.2008 - 09.2012
Program Assistant
CAMBA Renaissance
09.2007 - 12.2007
Receptionist
D.J.D Income Tax & Multi Business Service
09.2006 - 04.2007
Liberal Arts -
Kingsborough Community College
Liberal Arts -
Borough of Manhattan Community College
High School Diploma in Humanities and Performing Arts -
Erasmus Hall Campus High School
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