Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Johnson

Hemet,Ca

Summary

Detail-oriented professional with 6+ years of experience in claims investigation and case management. Proven ability to navigate sensitive conversations and assess client needs effectively. Currently pursuing formal training in substance abuse counseling to enhance support for individuals in recovery. Committed to fostering collaborative plans that promote healing and growth.

Overview

8
8
years of professional experience

Work History

Bodily Injury Claims Adjuster

Progressive
Riverside, CA
10.2021 - 07.2024
  • Evaluated personal injury claims based on injuries, damages, and medical expenses.
  • Negotiated settlements directly with claimants and medical providers.
  • Compiled and analyzed information through communication with claimants, police, and medical professionals.
  • Investigated insurance policy coverage and assessed liability for personal auto claims.
  • Determined effective sequences for timely contact with relevant parties to ensure accurate damage assessments.
  • Collected and documented information from customers, agents, and witnesses while reviewing police and medical reports.
  • Managed claims inventory, including paperwork, diaries, and communications; processed payments as necessary.

Parent Aide

West Valley Child Crisis Center
Phoenix, AZ
10.2016 - 10.2021
  • Provided referrals to community programs enhancing family wellbeing.
  • Participated in interdisciplinary meetings addressing cases with multiple agencies.
  • Maintained comprehensive records of services, including progress notes and evaluations.
  • Educated parents on child development milestones and resources for support.
  • Assessed family dynamics to formulate tailored intervention strategies.
  • Supervised visits between non-custodial parents and children, ensuring safety and support.
  • Created service plans aimed at reunifying biological parents with children.
  • Communicated outcomes of visitations with foster families and DCS specialists.

Education

Associate of Science - Criminology And Criminal Justice

Arizona State University
Tempe, AZ
05-2017

Some College (No Degree) - Drug And Alcohol Counselor

Healthcare Training Institute
Temecula, CA

Skills

Client-Centered Communication Case Management Crisis Intervention Investigative & Analytical Thinking Documentation & Reporting Cultural Competency Training & Professional Development

Timeline

Bodily Injury Claims Adjuster

Progressive
10.2021 - 07.2024

Parent Aide

West Valley Child Crisis Center
10.2016 - 10.2021

Associate of Science - Criminology And Criminal Justice

Arizona State University

Some College (No Degree) - Drug And Alcohol Counselor

Healthcare Training Institute

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Kimberly Johnson