Kimberly Johnson
Rome
Summary
Assisted in building strong client relationships and retaining customers through effective communication. Supported team efforts in adapting to new environments and acquiring necessary skills. Contributed to organizational success with strong interpersonal abilities.
Overview
9
9
years of professional experience
Work History
AMS Case Specialist
MetLife
Oriskany, NY
11.2024 - Current
- Managed case documentation and maintained compliance with regulatory standards.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Developed streamlined workflows to enhance case processing efficiency.
- Implemented tracking systems for monitoring case progress and outcomes.
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
- Established strong relationships with clients, understanding their needs and advocating on their behalf.
- Led initiatives to improve client satisfaction through effective communication strategies.
- Collaborated with multiple departments for efficient coordination and optimal case outcomes.
Provider Control Unit Reviewer
MetLife
01.2022 - 11.2024
- Routinely interfaces and consults with Dental Providers to resolve issues and concerns.
- Reviews, evaluates, and resolves information submitted by varied electronic and paper transmission means from multiple source entities.
- Utilizes multiple mainframes and web-based systems
- Assists providers for PDP, EFT and other MetLife sponsored dental solutions.
Sales Representative
Nunn’s Medical Supply
05.2022 - 10.2022
- Identified customer needs to deliver relevant product solutions and promotions and meet sales targets.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Stayed up to date on company products and services to support sales objectives.
- Fostered relationships with customers to expand customer base and retain business.
Teacher Assistant
Rome City School District
01.2017 - 01.2021
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Assembled instructional materials in accordance with curriculum guidelines.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Assisted with ongoing evaluation procedures needed to assess student development
Education
Associate of Applied Sciences - Nutrition
Erie Community College
01.2010
Skills
- Customer Needs Assessment
- Records Management Systems
- Financial Procedures Adherence
- Communication Skills
- Problem-solving
- Building Rapport and Relationships
Timeline
AMS Case Specialist
MetLife
11.2024 - Current
Sales Representative
Nunn’s Medical Supply
05.2022 - 10.2022
Provider Control Unit Reviewer
MetLife
01.2022 - 11.2024
Teacher Assistant
Rome City School District
01.2017 - 01.2021
Associate of Applied Sciences - Nutrition
Erie Community College