Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Johnson

Rome

Summary

Assisted in building strong client relationships and retaining customers through effective communication. Supported team efforts in adapting to new environments and acquiring necessary skills. Contributed to organizational success with strong interpersonal abilities.

Overview

9
9
years of professional experience

Work History

AMS Case Specialist

MetLife
Oriskany, NY
11.2024 - Current
  • Managed case documentation and maintained compliance with regulatory standards.
  • Collaborated with cross-functional teams to resolve client issues efficiently.
  • Developed streamlined workflows to enhance case processing efficiency.
  • Implemented tracking systems for monitoring case progress and outcomes.
  • Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
  • Established strong relationships with clients, understanding their needs and advocating on their behalf.
  • Led initiatives to improve client satisfaction through effective communication strategies.
  • Collaborated with multiple departments for efficient coordination and optimal case outcomes.

Provider Control Unit Reviewer

MetLife
01.2022 - 11.2024
  • Routinely interfaces and consults with Dental Providers to resolve issues and concerns.
  • Reviews, evaluates, and resolves information submitted by varied electronic and paper transmission means from multiple source entities.
  • Utilizes multiple mainframes and web-based systems
  • Assists providers for PDP, EFT and other MetLife sponsored dental solutions.

Sales Representative

Nunn’s Medical Supply
05.2022 - 10.2022
  • Identified customer needs to deliver relevant product solutions and promotions and meet sales targets.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Stayed up to date on company products and services to support sales objectives.
  • Fostered relationships with customers to expand customer base and retain business.

Teacher Assistant

Rome City School District
01.2017 - 01.2021
  • Communicated regularly with parents, teachers and administrators regarding student progress and needs.
  • Assembled instructional materials in accordance with curriculum guidelines.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Assisted with ongoing evaluation procedures needed to assess student development

Education

Associate of Applied Sciences - Nutrition

Erie Community College
01.2010

Skills

  • Customer Needs Assessment
  • Records Management Systems
  • Financial Procedures Adherence
  • Communication Skills
  • Problem-solving
  • Building Rapport and Relationships

Timeline

AMS Case Specialist

MetLife
11.2024 - Current

Sales Representative

Nunn’s Medical Supply
05.2022 - 10.2022

Provider Control Unit Reviewer

MetLife
01.2022 - 11.2024

Teacher Assistant

Rome City School District
01.2017 - 01.2021

Associate of Applied Sciences - Nutrition

Erie Community College