Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Savannah Schlesman

Palm Harbor,FL

Summary

Knowledgeable student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication, and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Overview

Work History

Case Manager/Employment Specialist

Vocational Rehabilitation Specialists, Inc
Clearwater, FL
2023 - 2024
  • Developed individualized employment plans with input from clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Counseled veterans on available resources within the community that could help meet their needs.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored veteran's progress through regular follow-up contacts.

Guest Services Representative

Innisbrook, A Salamander Golf & Spa Resort
Palm Harbor, FL
2022 - 2023
  • Verified reservations by phone.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.

Receptionist

Extended Stay America
Tallahassee, FL
2021 - 2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.

Volunteer

National Alliance on Mental Illness NAMI
Tallahassee, FL
2018 - 2022
  • Created and distributed marketing materials for upcoming events.
  • Coordinated logistics for special events, such as conferences or workshops.
  • Attended weekly meetings to discuss progress and future initiatives.
  • Collaborated with other volunteers to create a positive work environment.
  • Served as an ambassador for the organization at community outreach events.

Crisis Counselor

Crisis Text Line
Remote
2018 - 2022
  • Conducted assessments to determine the appropriate level of care for clients in crisis.
  • Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
  • Developed individualized treatment plans based on client needs and goals.
  • Responded promptly to emergency situations by providing crisis intervention services.
  • Provided referrals to external providers when necessary for further evaluation or treatment.

Delivery Driver

Pizza Hut
Palm Harbor, FL
2019 - 2019
  • Maintained accurate records of goods delivered and collected payments as required.
  • Greeted customers upon arrival, took orders and provided product knowledge.
  • Prepared pizzas according to customer specifications.
  • Ensured all food safety regulations were followed during preparation process.
  • Loaded delivery vehicle with orders and ensured accuracy of order items.

Sales Associate

Gordon Food Service
Clearwater, FL
2016 - 2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.

Volunteer

Palm Harbor Library
Palm Harbor, FL
2014 - 2018
  • Provided assistance to staff in the daily operations of the organization.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Assisted patrons with locating materials and providing basic information about library services.
  • Organized book shelves, returning books to their proper places.
  • Helped patrons check out and return library materials using the automated system.

Education

Bachelor of Arts - Psychology

Florida State University
Tallahassee, FL
04-2022

High School Diploma -

Dunedin High School
Dunedin, FL
05-2018

Bachelor of Arts - Nursing

University of South Florida
Tampa, FL
12-2025

Some College (No Degree) -

St. Petersburg College
Clearwater, FL
01-2023

Some College (No Degree) -

Tallahassee Community College
Tallahassee, FL
01-2022

Skills

  • Case Management
  • Employee Coaching
  • Recruiting
  • Guest Relations
  • Data Entry
  • Information Protection
  • Report Writing
  • Mail Handling
  • Spreadsheet Management
  • Inventory Control
  • Product Sales
  • Payment Processing
  • Customer Needs Assessment
  • Client Account Management
  • Payment Collection
  • Goods Transport
  • Computer Skills
  • Answering Phones
  • Flexible Schedule
  • Safety Planning
  • Mental Health Assessment
  • Reflective Listening
  • Boundary Setting
  • Resource Navigation
  • Research and Analysis
  • Customer Service
  • Presentation Development
  • Community Outreach
  • Stress Management Techniques
  • Critical Thinking Abilities
  • Strong Communication Abilities
  • Suicide Prevention
  • Substance Abuse Knowledge
  • Mental Health Support

References

  • Nancy O'Farrell, Previous Supervisor at the National Alliance on Mental Illness, (850) 509-3475, nancyofarrell047@gmail.com
  • Cristina Robbins, Previous Manager at Extended Stay America, (407) 394-7404
  • Allison Mickey, Classmate, (727) 505-0587, allisonmickey99@gmail.com

Timeline

Case Manager/Employment Specialist

Vocational Rehabilitation Specialists, Inc
2023 - 2024

Guest Services Representative

Innisbrook, A Salamander Golf & Spa Resort
2022 - 2023

Receptionist

Extended Stay America
2021 - 2022

Volunteer

National Alliance on Mental Illness NAMI
2018 - 2022

Crisis Counselor

Crisis Text Line
2018 - 2022

Delivery Driver

Pizza Hut
2019 - 2019

Sales Associate

Gordon Food Service
2016 - 2018

Volunteer

Palm Harbor Library
2014 - 2018

Bachelor of Arts - Psychology

Florida State University

High School Diploma -

Dunedin High School

Bachelor of Arts - Nursing

University of South Florida

Some College (No Degree) -

St. Petersburg College

Some College (No Degree) -

Tallahassee Community College

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Savannah Schlesman