Kimberly Johnson

Tracked loan status and updated applicant information to inform lenders of changes to applicants financial situations. Contacted credit bureaus, employers and other sources to check applicants credit and personal references. Tracked loan regulatory changes to ensure loan application processing compliance with prevailing laws and guidelines.

• Ensured on-time payments and loan terms adherence through thorough customer account assessment.

• Led initiatives to improve customer service protocols, resulting in enhanced client satisfaction ratings.
• Oversee compliance with regulatory standards, ensuring adherence across all operational activities.
• Oversee day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion.
• Successfully managed multiple client accounts simultaneously while adhering to deadlines.

• Controlled supply inventories, including clothing items, packaging bags and conducted monthly, quarterly and yearly inventory audits while rotating stock by code and receiving dates
• Worked with off-site teams to complete timely tests and facilitate smooth product releases
• Documented identified defects using Firefox and helped developers resolve issues by completing further testing
• Collaborated with management to discuss effective plans that need to be implemented to solve major quality problems
• Designed and updated test cases to complete consistent manual tests
• Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues through completion

• Monitored property for any security issues
• Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment
• Oversaw highly effective security team and managed scheduling and resource allocation
• Implemented new security protocols to prohibit trespassing and increase safety
• Supervised and mentored 7 security officers and staff members in a conscious effort to deliver top-quality [ services
• Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions
• Developed and implemented training methods to promote improved officer performance
• Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
• Managed all daily activities and security procedures and protocols for the company
• Monitored and authorized employee and guest access to guard against theft
• Supervised property entrances and exits and monitored employee safety
• Reported daily activity, incidents, audits, safety repairs and irregularities, including equipment and property damage, theft and the presence of unauthorized persons
• Held routine and surprise drills to keep help security team members practice response plans
• Worked closely with IT department to ensure all information on computers and networks was completely secure

• Removed damaged components, assessed faults and repaired or replaced with new parts
• Performed complete phone erasures and factory resets, debugged problems and refurbished devices
• Checked cell phones for signs of fraud and compatibility with refurbishment
• Kept full cell testing equipment calibrated to perform accurate service actions
• Developed and managed project plans while providing status updates to management
• Provided technical and operational support for entire organization

• Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding
• Investigate, analyzed, and solved inventory disputes
• Helped in evaluating and changing physical inventory methods
• Produced and maintain the filing system on PC and made reports from files produced

• Assisted Customer in diagnosing technical issues
  Interpret and read production drawings
• Identify components by name and symbols;
• Assembly

• Co-managed high volume work load with deadline driven environment
• Resolved an average of 550 inquiries in a given week
• Consistently met performance benchmarks in all areas (speed, accuracy, & volume)
• Earned 100% mark in all categories including communication skills, listening skills, problem resolution and politeness