Kimberly Jones
Eagle Mountain,UT
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Benefit Advisor
Ehealthinsurance
07.2023 - 03.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into Software.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
Supervisor
Connexus Resource Group
12.2018 - 07.2023
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Manager
Walmart
06.2016 - 07.2018
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Associate
PetSmart Charities
06.2007 - 10.2015
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
Education
Bachelor Of Health Science - Health Administration
03.2015
Associate Of Arts And Sciences - Associates
05.2012
Skills
- Benefits Explanation
- Employee benefits laws
- New employee enrollment
- Proficient in Software
- Documentation And Reporting
- Employee Relations
- Written and oral communication
- Regulatory monitoring
- Benefits Administration
- Verbal and written communication
- Relationship Building
Certification
Health insurance license
Timeline
Sales Benefit Advisor - Ehealthinsurance
07.2023 - 03.2024
Supervisor - Connexus Resource Group
12.2018 - 07.2023
Customer Service Manager - Walmart
06.2016 - 07.2018
Store Associate - PetSmart Charities
06.2007 - 10.2015
University of Phoenix - Bachelor Of Health Science, Health Administration
University of Phoenix - Associate Of Arts And Sciences, Associates