Kimberly Jones
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
29
29
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Representative
Canin's Family Market
Livingston
02.2025 - Current
- Assisted customers with product inquiries and selection.
- Processed transactions using point-of-sale system efficiently.
- Maintained cleanliness and organization of the sales floor.
- Handled customer complaints with professionalism and empathy.
- Provided information about store promotions and loyalty programs.
- Stocked shelves and ensured products were displayed attractively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist
Animal Care Clinc / Pet Care Clinic
08.2024 - 01.2025
- Greeted and welcomed clients and their pets upon arrival.
- Scheduled appointments and managed the clinic's calendar efficiently.
- Answered phone calls to address inquiries and provide information.
- Assisted with intake procedures for new patients and clients.
- Processed patient records using veterinary management software accurately.
- Maintained cleanliness and organization of the reception area daily.
- Communicated with veterinary staff to ensure smooth operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled billing and payment processing for services rendered.
Restaurant Manager
James Grill
Denham Springs
08.1996 - 08.2018
- Managed daily restaurant operations and ensured high service standards.
- Supervised staff training and development for enhanced team performance.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented health and safety regulations in food preparation areas.
- Coordinated scheduling and staffing to meet operational needs.
- Resolved customer complaints and provided exceptional service experiences.
- Developed menus in collaboration with chefs to meet customer preferences.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
Walker High School
Walker, LASkills
- Customer relationship management
- Point-of-sale processing
- Appointment scheduling
- Transaction processing
- Time management
Timeline
Customer Service Representative
Canin's Family Market
02.2025 - Current
Receptionist
Animal Care Clinc / Pet Care Clinic
08.2024 - 01.2025
Restaurant Manager
James Grill
08.1996 - 08.2018
Walker High School