Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Jones

Oak Park,IL

Summary

Experienced with handling customer inquiries and issues effectively. Utilizes communication and problem-solving skills to ensure client satisfaction. Track record of maintaining positive client relationships and providing top-tier support.

Overview

28
28
years of professional experience

Work History

Retail Channel Support Representative

United Parcel Service
06.2014 - 09.2024
  • Markets and recruits businesses to join the UPS Access Point Program. Duties also include proactive sales, territory management and customer service. Works with UPS center teams with daily issues and/or reporting. All work functions require working knowledge of Microsoft Word and Excel.

Sales Operations Specialist

United Parcel Service
06.2012 - 05.2014
  • Compiles sales report from UPS applications, systems and websites. Monitors compliance with processes, procedures and also conducts competitive analysis. Duties also include interaction with the UPS sales force and external customers. All work functions require working knowledge of Microsoft Word and Excel.

Senior Administrative Assistant

United Parcel Service
07.2006 - 06.2012
  • Provides administrative support to Middle Market and Strategic Area Sales Managers in gathering information for complex reports and analysis. Duties also include interaction with the sales force and other UPS functions at all levels. All work functions require working knowledge of Microsoft Word and Excel.

Administrative Assistant

United Parcel Service
05.2004 - 04.2006
  • Responsibilities include answering internal and external customer calls for both domestic and international. Duties also include generating volume and revenue reports for the sales force. Administrative functions for Legal Legislation, Hazardous Materials and Customer Concern messages using internal UPS systems. All work functions require working knowledge of Microsoft Word and Excel.

Preferred Customer Associate- Call Center

United Parcel Service
03.1998 - 03.2004
  • Assisting high volume domestic and international customers with billing, tracking, damages and filing claims through inbound and outbound telephone calls. Also responsible for keeping customers updated with upcoming UPS news and changes.

Billing Associate

United Parcel Service
09.1996 - 02.1998
  • Responsible for preparing billing manifest for data entry by calculating billing amounts using UPS computers and systems. After verifying accuracy of billing amounts, corrections are made if necessary.

Education

High School -

Oak Park And River Forest High School
Oak Park, IL
05.1993

Skills

  • Customer satisfaction
  • Organization
  • Call center experience
  • Documentation

Timeline

Retail Channel Support Representative

United Parcel Service
06.2014 - 09.2024

Sales Operations Specialist

United Parcel Service
06.2012 - 05.2014

Senior Administrative Assistant

United Parcel Service
07.2006 - 06.2012

Administrative Assistant

United Parcel Service
05.2004 - 04.2006

Preferred Customer Associate- Call Center

United Parcel Service
03.1998 - 03.2004

Billing Associate

United Parcel Service
09.1996 - 02.1998

High School -

Oak Park And River Forest High School

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