Kimberly Jordan
Elizabethtown,KY
Summary
Dynamic and detail-oriented professional passionate about fostering positive rapport and inspiring trust among team members to achieve organizational goals. Demonstrated expertise in effective multitasking while maintaining a steadfast focus on quality and results. Strong interpersonal skills facilitate collaboration and drive team success in fast-paced environments, ensuring efficient and effective achievement of objectives. Committed to continuous improvement and innovation, contributing to a culture of excellence within the organization.
Overview
14
14
years of professional experience
Work History
Recruiting & Licensing Specialist
Home of the Innocents Therapeutic Foster Care
Louisville, KY
06.2024 - Current
- Develop and implement an annual Recruitment Plan for Louisville and Salt River Trail regions.
- Organize and participate in community outreach to recruit foster parents, and to establish relationships with community partners for Louisville and Salt River Trail regions.
- Collaborate with the Communications Department to develop multi-media program materials created for recruitment purposes.
- Facilitate therapeutic foster parent orientation sessions.
- Screen each therapeutic foster parent applicant by reviewing background checks, references, application, and interview information to ensure quality of care for clients and compliance with federal, state, local, and agency standards.
- Facilitate interviews and home visits to complete a SAFE home study required for licensure of the home according to regulatory standards.
- Collect required licensing documentation using an electronic records system for each therapeutic foster parent applicant.
- Meet annual quota of licensing 12 homes in each fiscal year.
Family Consultant
Home of the Innocents Therapeutic Foster Care
Louisville, KY
04.2022 - 06.2024
- Facilitated treatment plan implementation and assessed client progress through consistent weekly contact with therapeutic foster parents and active involvement in quarterly treatment planning.
- Facilitated support for foster parents through effective crisis management and resource mobilization.
- Participated in a 24-hour on-call crisis intervention rotation to provide timely support during critical incidents.
- Conducted thorough reviews of monthly documentation to ensure adherence to regulatory standards and support children's requirements.
- Managed documentation processes for client records in electronic health system, encompassing incident reports, healthcare visits, immunizations, and related information.
- Facilitated assessment treatment planning and discharge planning through coordination with families, clients, and attendance at family court and relevant appointments.
- Implemented and maintained adherence to all relevant federal, state, and agency regulations to ensure operational integrity.
Veterinary Hospital Manager
National Veterinary Associates
Elizabethtown, KY
06.2021 - 04.2022
- Managed daily operations and coordinated resources for two veterinary clinics located in Elizabethtown and Radcliff, ensuring efficient workflow and client satisfaction.
- Developed hospital schedules and managed labor costs to optimize resource allocation.
- Oversaw payroll operations for hospital personnel, ensuring compliance with regulations and timely payments.
- Oversaw hospital inventory control and administration to optimize operational efficiency.
- Facilitated employee development by leading 18 team members through comprehensive supervision, training, and coaching on their duties and daily operations.
- Oversaw operational management to ensure adherence to budgetary constraints.
Team Lead/Case Manager Supervisor
Fort Knox Casualty Assistance Center
Fort Knox, KY
05.2017 - 06.2021
- Managed day-to-day activities, focusing on effective communication and precise task execution among team members.
- Collected data to prepare casualty reports for defense casualty information processing system. Supported adherence to DOD/DA regulations and standard operating procedures. Assisted teams in interpreting performance work statements for accurate reporting.
- Oversaw the preparation of financial documents for death gratuity recipients, enhancing processing efficiency. Coordinated timely submission of completed packets to improve payment tracking and resolution outcomes.
- Provided comprehensive assistance to CAC Chief Branch Chief and mortuary staff to enhance workflow effectiveness.
Military Personnel Specialist
Soldier Readiness Center
Fort Knox, KY
03.2017 - 05.2017
- Facilitated briefings for soldiers during in/out processing related to permanent change of station (PCS). Guided soldiers through out-processing procedures and steps to obtain clearance papers.
Team Lead/Senior Analyst
Combat Related Special Compensation Branch
Fort Knox, KY
01.2012 - 01.2017
- Conducted thorough assessments of veterans' claims, focusing on military medical records to establish connections between disabilities and combat service.
- Clarified final claim disposition details to ensure veteran understanding and satisfaction.
- Reviewed and validated approximately 100 claims weekly, providing critical feedback to mid and junior analysts for continuous improvement.
- Facilitated expedited processing of high-priority claims and presented findings to client for final approval.
- Conducted in-depth training sessions to equip newly hired analysts with essential analytical competencies.
Education
West Hardin High School
Cecilia, KYSkills
- Workplace efficiency expertise
- Proficient in Microsoft Word
- Interview facilitation
- Case Management
- Problem-solving
- Excellent communication
- Recruiting
- Attention to detail
- Office management
- Teamwork and collaboration
Timeline
Recruiting & Licensing Specialist
Home of the Innocents Therapeutic Foster Care
06.2024 - Current
Family Consultant
Home of the Innocents Therapeutic Foster Care
04.2022 - 06.2024
Veterinary Hospital Manager
National Veterinary Associates
06.2021 - 04.2022
Team Lead/Case Manager Supervisor
Fort Knox Casualty Assistance Center
05.2017 - 06.2021
Military Personnel Specialist
Soldier Readiness Center
03.2017 - 05.2017
Team Lead/Senior Analyst
Combat Related Special Compensation Branch
01.2012 - 01.2017
West Hardin High School