Cynthia Albertson
Eudora
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
ASC Supervisor, Recruiting, Licensing & Compliance
Amarr Garage Doors
06.2019 - Current
- Demonstrates commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducts performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collaborates with other departments to achieve organizational goals, fostering teamwork across various functions.
- Helps meet changing demands by recommending improvements to business systems or procedures.
- Gathers, organizes and input information into digital database.
- Oversees the Maintenance and monitoring of Contractor's background checks and insurance status to ensure compliance with all Amarr and National Account requirements.
- Uses an Oracle-based system to make changes to contractor accounts.
- Coordinates company-wide events, promoting team-building activities that fostered a sense of community among employees.
- National Contractor Recruiting.
- Achieves and maintains rapport with contractors, account managers, National Recruiter, and other external agencies to provide superior service.
Bilingual Customer Service Representative/ASC
Amarr Garage Doors
12.2005 - Current
- Ensured efficient and accurate order processing and invoicing of orders.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Coordinated the flow of order processing between Door Center, Lowes store, Installer and homeowner.
Insulation Stager-Production
Amarr Garage Doors
05.2005 - Current
- Identified customer orders to be insulated.
- Labeled and staged sections for assembly crew to insulate.
- Responsible for re-zoning carts once completed.
- AS400 processing and closing of orders.
- Inspection of product to identify defects, and maintain high-quality assurance throughout the production process.
Human Resources Assistant Manager
Walmart Supercenter
05.2002 - 07.2023
- Ensured compliance with labor laws and regulations through regular audits and policy updates.
- Partnered with department managers to address skill gaps through targeted training initiatives or new hires when necessary.
- Coordinated company-wide events, promoting team-building activities that fostered a sense of community among employees.
- Supported the development of company policies and procedures, ensuring consistency and compliance across all departments.
- Conducted orientation sessions and organized on-the-job training for new hires.
International and Large Direct Orders CSR
Amarr Garage Doors
01.2016 - 06.2019
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Coordinated the flow of order processing between Door Center, Manufacturing plant, freight companies and end customer.
- Facilitated communication of Spanish speaking customers.
- Large Direct Orders management for domestic based dealers.
International Customer Service Representative
Amarr Garage Doors
05.2005 - 06.2019
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Coordinated the flow of order processing between Door Center, Manufacturing plant, freight companies and end customer.
- Facilitated communication of Spanish speaking customers.
Cashier/Orientation Specialist
Panera Bread Co.
10.2003 - 02.2005
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Training of new employees.
- Assisted the HR department with the orientation of all Spanish speaking employees in the Johnson County area.
Manager/HR Recruiter Coordinator
McDonald's Mazatlan
02.1996 - 06.2001
- Employee Training.
- Recruitment and staffing responsibilities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monthly Sales and Inventory analysis.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Industrial And Organizational Psychology
Universidad De Occidente
Mazatlan, Mexico06.2001
Skills
- Goal-Oriented
- Staff Management
- Employee Motivation
- Project Planning
- Problem-Solving
- Multitasking Abilities
- Processes and procedures
- Oracle and Microsoft office experience
- Teamwork and Collaboration
- Organizational Skills
- Relationship Building
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
ASC Supervisor, Recruiting, Licensing & Compliance
Amarr Garage Doors
06.2019 - Current
International and Large Direct Orders CSR
Amarr Garage Doors
01.2016 - 06.2019
Bilingual Customer Service Representative/ASC
Amarr Garage Doors
12.2005 - Current
Insulation Stager-Production
Amarr Garage Doors
05.2005 - Current
International Customer Service Representative
Amarr Garage Doors
05.2005 - 06.2019
Cashier/Orientation Specialist
Panera Bread Co.
10.2003 - 02.2005
Human Resources Assistant Manager
Walmart Supercenter
05.2002 - 07.2023
Manager/HR Recruiter Coordinator
McDonald's Mazatlan
02.1996 - 06.2001
Bachelor of Arts - Industrial And Organizational Psychology
Universidad De Occidente
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