Kimberly Jordan
The Bronx,NY
Summary
Detail-oriented administrative professional with 15 years of experience in customer service and office support. Expertise in managing correspondence, scheduling, data entry, and record keeping while handling confidential information. Proven ability to thrive in fast-paced environments and effectively prioritize multiple tasks. Currently pursuing a degree in Business Management and seeking a Secretary position to leverage extensive administrative skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Public Partnerships LLC
Latham, New York
12.2024 - Current
- Delivered professional customer service and administrative support to clients and individuals, enhancing overall satisfaction.
- Respond to telephone calls, emails, and customer inquiries in a timely and professional manner.
- Addressed customer questions, concerns, and requests, ensuring accurate and timely information was provided.
- Communicate effectively with customers, coworkers, and other departments.
- Follow established procedures and policies when resolving customer issues.
- Handled multiple requests, maintaining accuracy and attention to detail to ensure effective resolution.
- Enter and update customer information in computer systems and databases.
- Review and process information while maintaining accurate records.
- Handle confidential and sensitive information appropriately.
Administrative Assistant
Cadwalader, Wickersham & Taft LLP
New York, New York
07.2011 - 03.2023
- Managed calendars, appointments, and meetings to ensure efficient scheduling and smooth daily operations.
- Coordinated meetings, scheduling logistics and preparing materials to facilitate effective communication and collaboration.
- Provided administrative and clerical support in a busy professional office environment.
- Assisted attorneys and staff with administrative requests and daily office operations.
- Prepared correspondence, documents, reports, spreadsheets, and other office materials.
- Answered and directed telephone calls and responded to email and inquiries.
- Entered, updated, and maintained information in computer systems and databases.
- Handled confidential documents and sensitive information with discretion.
- Managed multiple priorities and deadlines while maintaining accuracy and professionalism.
- Communicated with clients, staff, vendors, and other professionals in a courteous and professional manner.
Secretary
Thomas Law Office
Hawthorne, New York
09.2008 - 09.2010
- Delivered secretarial and administrative support to enhance daily operations in a professional law office.
- Answered telephone calls, greeted visitors, and directed inquiries appropriately.
- Prepared correspondence, legal documents, forms, and other office materials.
- Scheduled appointments and maintained calendars.
- Organized and maintained client's files and confidential records.
- Performed data entry, filing, photocopying, scanning, and document preparation.
- Facilitated communication with client's and professional contacts, fostering positive relationships.
- Supported daily office operations and administrative tasks to ensure smooth workflow.
- Maintained confidentiality when handling client and legal information.
Education
Associate of Applied Science - Paralegal Studies
Interboro Institute
New York, NY05-2005
Some College (No Degree) - Business Management
Lehman College
Bronx, NY09-2026
Skills
- Customer Service
- Client Relationship Management
- Administrative & Clerical Support
- Communication skills
- Data management
- Document management
- Report preparation
- Calendar management
- Microsoft Word & Excel
- Microsoft Outlook
- Google Workspace
- Time Management Techniques
- Professional Communication
Timeline
Customer Service Representative
Public Partnerships LLC
12.2024 - Current
Administrative Assistant
Cadwalader, Wickersham & Taft LLP
07.2011 - 03.2023
Secretary
Thomas Law Office
09.2008 - 09.2010
Associate of Applied Science - Paralegal Studies
Interboro Institute
Some College (No Degree) - Business Management
Lehman College