KIMBERLY K. CUNOV
Addison,TX
Summary
Accomplished account management professional passionate about cultivating trusting, mutually beneficial relationships with clients. Recognized for exceptional communication skills, honesty, and strong organizational abilities, thriving in fast-paced, dynamic environments. Detail-oriented and highly organized, transitioning into project management while leveraging extensive experience in sales, client growth, and superior customer service. Proven track record in negotiation and decision-making, effectively driving campaigns and projects as a central figure without direct reports.
Overview
25
25
years of professional experience
Work History
Account Manager and Marketing Manager
NORTH TEXAS INFUSION CENTERS
01.2018 - 04.2024
- Managed a diverse portfolio of accounts, ensuring timely communication, effective problem resolution resulting in increased revenue and client satisfaction.
- Doubled the revenue and volume with the top producing infusion drugs.
- Increased referrals of existing and new providers to significantly increase revenue.
- Established clear communication channels between clients, internal and external teams, ensuring seamless project execution.
- Developed and maintained strong relationships with clients to enhance satisfaction and retention.
- Implemented process improvements that increased efficiency in account handling operations.
- Analyzed client needs and provided tailored solutions, improving process improvements, increased efficiency in account handling, service delivery and outcomes.
- Facilitated communication between cross-functional teams to streamline account management processes.
- Led strategic planning sessions to identify growth opportunities within existing accounts.
- Successfully resolved escalated issues promptly, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified high at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent attrition.
- Initiated field research with existing physicians and strategic partners to analyze concerns, issues and resolutions and decreased customer complaints by 50%.
- Maintained high client retention rate and satisfaction by providing exceptional customer service, anticipating client needs and building strong relationships.
- Coordinated meeting, project timelines and deliverables, ensuring alignment with client expectations.
- Spearheaded updating branding and marketing materials for all providers.
Account Manager, Office Furniture Specialist
OFFICE INTERIORS GROUP
01.2014 - 01.2015
- Managed and grew existing business as well as developed new clients to increase revenue.
- Leveraged relationships in synergistic industries to gain new clients.
- Developed new clients and repeat business by consultative selling and building relationships.
- Presented detailed proposals and options advantageous for the client and their budget.
- Negotiated contracts that were mutually beneficial for the client and the company.
- Performed proficient needs analysis to focus on the client's objectives.
- Industry leader in office furniture, specializing in furnishing commercial office space nationwide.
Sr. Account Manager, 106.1 KISS FM
CLEAR CHANNEL COMMUNICATIONS
01.1999 - 01.2011
- Managed a combination of over one dozen large national accounts and advertising agencies.
- Analyzed, proposed and negotiated for RFP's with existing clients and consulted with potential clients on the best business solutions.
- Responsible for over $2.5 Account Portfolio.
- Increased a $500,000 account portfolio to over $2.5 by growing existing business and new business by providing advertising solutions with traditional media, online media and integrated solutions.
- Media Placement based on Brand's Customer and Business Needs and Delivered on Brand's Business Objectives.
- Requisitioned the largest share and the highest unit rate in numerous accounts which resulted in increased revenue to Clear Channel.
- Converted the largest client from (:60) commercial length to (:30) which resulted in the client utilizing (:30) for all other Clear Channel stations and high increase in unit revenue and annual revenue for the company.
- Managed clients during changes and challenges by earning their trust and by being a respected consultant which led to retaining their business and increasing revenue for the company.
- Collaborated with large advertising agencies such as: LCI, Media Edge, Tracy Locke, Spot Plus, Southwest Media.
- Possess well developed analytical ability to extract insight from data and plan next steps across multiple marketing mediums.
- Grew a Zero billing account to a Major Key Account which resulted in over $900,000 in annual revenue.
- Developed new client and increased their revenue from zero to over $200,000 account which led to buying another station in the cluster.
- Increased the largest local client from a zero share to the #1 share for the DFW Market.
- Supervised large accounts in the market: AT&T Mobile and Wireless, Pepsi, Paramount Pictures, GMC, Universal Music, Macy.
- Multi-Billion Dollar private company that specializes in radio broadcasting and mass media. Clear Channel is the largest group owner in the United States, both in number of stations and by revenue, operating 850 stations in over 150 cities.
Education
Master of Business Administration -
University of Texas at Dallas
Bachelor of Science - undefined
University of Wisconsin Stout
Skills
- Account management
- Client and stakeholder communication
- Relationship management
- Planning and organization
- Prioritization
- Attention to details
- Problem-solving and issue resolution
- Collaboration and teamwork
- Negotiation and persuasion
- Delivering results on time within parameter
- Cross-functional collaboration
- Client-project coordination
Affiliations
Stray Dog No Kill Animal Shelter and Sanctuary
Operation Kindness No Kill Animal Shelter
Timeline
Account Manager and Marketing Manager
NORTH TEXAS INFUSION CENTERS
01.2018 - 04.2024
Account Manager, Office Furniture Specialist
OFFICE INTERIORS GROUP
01.2014 - 01.2015
Sr. Account Manager, 106.1 KISS FM
CLEAR CHANNEL COMMUNICATIONS
01.1999 - 01.2011
Bachelor of Science - undefined
University of Wisconsin Stout
Master of Business Administration -
University of Texas at Dallas
Summary Of Qualifications And Skills
- ACCOUNT MANAGER
- MARKETING STRATEGIST
- STRONG COMMUNICATOR
- CONSULTATIVE SELLER
- RELATIONSHIP BUILDER
- PROJECT MANAGER
- ANALYTICAL PROBLEM SOLVER
- NEW BUSINESS DEVELOPER
- RESULTS DRIVEN
- DECISION-MAKING SKILLS
- INTERPERSONAL SKILLS
- NEGOTIATION SKILLS
Certifications And Awards
- Customer Focused Selling, The Center for Sales Strategy
- The Counselor Salesperson, Wilson Learning Center
- Solution Based Selling, CCU University
- Solution Based Selling for Advanced Seller, Clear Channel University
- Excellence for Outstanding Performer for G.D. Searle
- Silver Eagle Award for KDMX, Nationwide Communications
- Certificate of Excellence for Clear Channel (106.1 KISS FM)
- Gold Club Member for AMFM for overachieving budget (106.1 KISS FM)