Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
CustomerServiceRepresentative

Kimberly Krofah

Fredericksburg,VA

Summary

Experienced with childcare, ensuring children's safety and well-being. Utilizes creative strategies to engage children in educational activities and promote development. Knowledge of household management and effective communication with parents to maintain supportive and nurturing environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
03.2025 - Current
  • Assisted customers with inquiries, providing accurate and timely information to enhance satisfaction.
  • Collaborated with team members to streamline processes, improving response times for customer requests.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed escalated complaints effectively, demonstrating strong problem-solving skills and empathy towards customers.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

CNA

Falls Run Nursing and Rehabilitation
03.2023 - 01.2025
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient care activities accurately in electronic health records.
  • Assisted patients with activities of daily living: ensuring comfort and safety while promoting independence and dignity.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Monitored vital signs, documenting changes to support patient care plans.
  • Trained new CNA staff on protocols and best practices in patient care.

Lead Teacher

Minnieland Academy
02.2018 - 06.2021
  • Mentored and coached junior teachers to enhance instructional strategies and classroom management.
  • Coordinated assessments and evaluations to monitor student progress and improve learning outcomes.
  • Facilitated professional development workshops focused on innovative teaching methods and best practices.
  • Designed and implemented engaging lesson plans aligned with developmental milestones.

Education

Massaponax High School
Fredericksburg, VA
06-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Conflict resolution
  • Account management
  • Data collection

Certification

  • CNA - Certified Nurse Assistant

Languages

English
Native or Bilingual

Interests

  • Watching Movies and TV Shows
  • Crocheting
  • Baking
  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Video Gaming
  • Music

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Timeline

Customer Service Representative

Alorica
03.2025 - Current

CNA

Falls Run Nursing and Rehabilitation
03.2023 - 01.2025

Lead Teacher

Minnieland Academy
02.2018 - 06.2021

Massaponax High School

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