Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Kimberly Kuharic

Kimberly Kuharic

Monroe,GA

Summary

Customer-focused with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and excellent customer experience.

Overview

22
22
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
Athens, GA
12.2022 - Current
  • Help customers find specific products, answer questions and offer product advice.
  • Engage customers in friendly, professional dialogue to determine needs.
  • Arrange new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Build and maintain relationships with peers and upper management to drive team success.
  • Receive and display product shipments on store retail shelves upon delivery.
  • Learn new tasks outside of my department to assist fellow sales associates and customers.

Sr Learning & Development Specialist

Comcast
Stone Mountain, GA
09.2001 - 12.2022
  • Conducted training sessions both in-person & virtually.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Educated, coached and mentored new hires & advanced technicians nation-wide.
  • Tracked attendees attendance, participation and understanding of course material.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Identified and communicated to management regarding areas needing additional training.
  • Managed cohort self-training via learning portals.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Collaborated on teams assigned to redesign training content for multiple training programs.
  • Produced for fellow trainers or SMEs on virtual calls/sessions.

Education

Continuing Education Certification - Fundamentals of Project Management

Boston University, Boston, MA
08.2006

Bachelor of Arts - Fine Art

University of Dayton, Dayton, OH

Skills

  • Relationship Selling
  • Customer Service
  • Flexible Schedule
  • Merchandising Knowledge
  • Teamwork and Collaboration
  • Stocking and Receiving

Additional Information

  • Recipient of the Comcast Big South Region's VetNet Member of the Year Award (2022)
  • Decorated soldier in the GA State Defense Force (E5/Sergeant)

Timeline

Sales Associate - Lowes Home Improvment
12.2022 - Current
Sr Learning & Development Specialist - Comcast
09.2001 - 12.2022
Boston University - Continuing Education Certification, Fundamentals of Project Management
University of Dayton - Bachelor of Arts, Fine Art

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Kimberly Kuharic