Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Kummer

Kimberly Kummer

Stillwater,MN

Summary

Enthusiastic customer service expert with successful supervisory and administrative experience. Skilled in building lasting customer and vendor relationships, maintaining a positive attitude in stressful situations, and executing company standards and procedures to promote and protect the brand. Talented at managing multiple priorities with a high degree of accuracy, clear and efficient communication, defusing difficult situations before they escalate, and collaborative teamwork with a willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Aviation Supervisor

3M
01.2019 - 10.2023
  • Supervisor of flight attendant group and supplemental support, ensuring currency in all FAA regulated safety requirements, standardized service and adherence to all corporate directives.
  • Supports operations by managing professional standards and communications, tracking data, and managing records of flight attendant work group.
  • Compiles data and prepares aviation usage reports for internal and governmental reporting.
  • Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Works with C-suite executive assistants to ensure personalized travel for 3M executives and customers onboard corporate jet.
  • Member of cross-functional team that created an improved reservation system and process for 3M travelers.
  • Manages 3M VIP customers awaiting executive escort away from the 3M Aviation hangar.

Office Coordinator / Aircraft Scheduler

3M
01.2014 - 01.2019
  • Pyramid of Excellence corporate award recipient for above and beyond customer service work to benefit 3M Company.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Answered and managed incoming requests for executive travel on corporate jet.
  • Worked with executive assistants to schedule efficient corporate travel itineraries for company executives.
  • Prepared individualized menus and catering orders for passengers and flight crew on domestic and international flights out of STP with special attention to dietary preferences and food allergies.
  • Coordinated and hosted hangar events to include department meetings, onsite vendor demonstrations, and annual holiday retiree luncheons.
  • Managed visiting 3M customer logistics.
  • Procured and maintained supply inventory for office and commissary.

Office Support Specialist / Corporate Flight Attendant

Cargill
06.2011 - 01.2014
  • Responsible for record keeping, accounts payable, and various administrative duties supporting the hangar facility.
  • Scheduled Kansas based jet and supported the MSP scheduler by obtaining travel visas for crew, making crew hotel and car reservations, and ordering catering for all flights departing the Cargill hangar.
  • Coordinated the scheduling of routine vendor visits.
  • Managed procurement of commissary items used on corporate jets.
  • Acted as the flight attendant on the corporate jet ensuring the safety and comfort of passengers onboard.
  • Managed conference room reservations and catering needs.
  • Facilitated Cargill Executive transfers between the Cargill hangar and MSP Terminal 1 for commercial travel.

Education

Studied - Business Aviation

Inver Hills Community College
Inver Grove Heights, MN

FAA Flight Attendant License -

Mesaba Airlines (Delta Regional) Travel Academy
Eagan, MN
01.2009

Skills

  • Customer Service
  • Supervisor
  • Administrative and Project Support
  • Complex Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Process Improvement
  • Training and Mentoring
  • Teamwork and Collaboration

Timeline

Aviation Supervisor

3M
01.2019 - 10.2023

Office Coordinator / Aircraft Scheduler

3M
01.2014 - 01.2019

Office Support Specialist / Corporate Flight Attendant

Cargill
06.2011 - 01.2014

Studied - Business Aviation

Inver Hills Community College

FAA Flight Attendant License -

Mesaba Airlines (Delta Regional) Travel Academy

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Kimberly Kummer