KIMBERLY KURES

Greet guests promptly, ensuring an inviting atmosphere.

Walk the OTB floors providing friendly, courteous service at all times

Answer guest questions and build rapport with returning guests.

Handle cash transactions quickly and accurately with patrons and jackpots.

Conduct minor maintenance on machines when necessary.

• Operated bowling lanes and equipment, ensuring proper functionality for optimal guest experience.
• Assisted guests with bowling setup, providing friendly service and troubleshooting issues as needed.
• Maintained cleanliness of lanes, seating areas, and equipment to uphold safety standards and enhance customer satisfaction.
• Monitored lane reservations and managed guest flow to maximize usage efficiency during peak hours.
• Trained new staff on operational procedures and safety protocols to ensure consistent service quality.
• Resolved customer complaints swiftly, enhancing overall guest satisfaction and fostering a positive environment at Derby Lanes.
• Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
• Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.

• Supervised daily operations ensuring efficient workflow and adherence to safety standards.
• Trained and mentored staff, fostering a collaborative team environment.
• Implemented process improvements that enhanced customer service experiences.
• Managed inventory levels, optimizing stock replenishment procedures.
• Coordinated scheduling for staff, balancing workload and availability effectively.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Delivered exceptional customer service, ensuring a positive experience for all guests.
• Operated and maintained bowling equipment, ensuring optimal functionality and safety standards.
• Assisted in managing lane reservations, providing efficient scheduling to enhance guest flow.
• Monitored inventory levels of bowling supplies and merchandise, facilitating timely restocking.
• Trained new associates on operational procedures and customer engagement techniques.
• Assisted event coordinator in planning successful corporate gatherings and birthday celebrations that exceeded client expectations.
• Facilitated smooth operations during league play by coordinating with league representatives and maintaining schedules accordingly.
• Provided a safe and enjoyable atmosphere by enforcing house rules, ensuring appropriate conduct from all patrons.
• Assisted in maintaining clean and safe bowling environment, ensuring a pleasant atmosphere for guests.

• Maintained cleanliness and sanitation standards in guest rooms and common areas.
• Provided exceptional customer service by addressing guest inquiries and requests promptly.
• Developed strategies for improving cleaning techniques, enhancing overall efficiency.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Dusted picture frames and wall hangings with cloth.
• Adhered to professional house cleaning checklist.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Verified cleanliness and organization of storage areas and carts.