Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Laura Sarmiento

Alpine,CA

Summary

Responsible Cashier proficient in handling money and restocking merchandise. History of keeping work areas clean, neat and professionally arranged. Offers energy, reliability and enthusiasm for satisfying customers. Committed to maintaining professional relationships to increase profitability and drive business results. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing. Patient casino professional striving to represent establishment with friendly and professional demeanor to playing public. Skilled in performing audits, reviews, and security oversight. Hardworking and independent worker with exceptionally strong eye for detail and unprecedented networking skills with workers and patrons.

Overview

8
8
years of professional experience

Work History

OTB Specialist

Viejas Casino
Alpine, CA
01.2014 - 02.2021
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Followed all company policies and procedures to deliver quality work.
  • Monitored customers for violations of gaming regulations or casino policies
  • Oversaw betting at events such as races and recorded values of payouts
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Handled proper storage and rotation of all products and supplies.
  • Assisted food servers by taking food and beverage orders
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Chip Runner

Viejas Casino
Alpine, CA
08.2014 - 10.2014
  • Supported floor operations by delivering tickets, cards and money to poker dealers and poker players.
  • Enforced game rules and casino policies fairly to maintain betting standards.
  • Monitored customers for violations of gaming regulations or casino policies.
  • Operated cash registers to make change, receive payments and tally transactions.
  • Assisted food servers by taking food and beverage orders.
  • Assisted patrons by resolving complaints, explaining house rules and variations of games.

Grove Steakhouse Host

Viejas Casino
Alpine, CA
04.2013 - 12.2013
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Handled dozens of calls per day to address customer inquiries and concerns

Education

No Degree - Bachelors Degree Business Management

University of Phoenix
Tempe, AZ
10.2021

No Degree - Associates

Cuyamaca College
El Cajon, CA
09.2012

High School Diploma -

Granite Hills High School
El Cajon, CA
06.2008

Skills

  • Inventory Management
  • Cash Handling
  • Complaint Resolution
  • Active Listening
  • Conflict management
  • Guest accommodations
  • Customer service abilities
  • Excellent Written and Verbal Communication
  • Reliable and Responsible
  • Positive Customer Engagement
  • Store Opening and Closing
  • Flexible Hours
  • Attention to Detail
  • Building Customer Relationships and Loyalty

Accomplishments

Was presented with a Leadership Award for outstanding initiative and contribution to success of Viejas Casino

Languages

Spanish
Native or Bilingual

Timeline

Chip Runner

Viejas Casino
08.2014 - 10.2014

OTB Specialist

Viejas Casino
01.2014 - 02.2021

Grove Steakhouse Host

Viejas Casino
04.2013 - 12.2013

No Degree - Bachelors Degree Business Management

University of Phoenix

No Degree - Associates

Cuyamaca College

High School Diploma -

Granite Hills High School

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Laura Sarmiento