Kimberly Laing
Port Hueneme,California
Summary
To bring my expertise in Guest Satisfaction to a company with High Expectations of their Team. Qualifications: Guest Engagement Organization Initiative Leading Suggestive Selling Communication Quick Guest Resolution
Overview
19
19
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
Oxnard, California
03.2023 - Current
- Provided excellent customer service by taking and processing orders efficiently.
- Maintained cleanliness and organization of dining and bar areas.
- Deliver Food and Drinks accordingly and accurately.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Recognized by management for providing exceptional customer service, upselling and guest satisfaction.
- Listened to customers requests, and specifications to make suggestions and appropriately fulfill needs.
Lead Server
Broken Yolk
Corona, California
04.2020 - 12.2023
- Trained new servers on menu items and service protocols.
- Supervised sidework, voids and comps.
- Assisted management with opening and closing duties to facilitate restaurant operations, and cash handling.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained tables in a high-volume, busy environment while multitasking and ensuring guest satisfaction.
Server/Bartender
Dave & Busters
Orange, Ca, CA
01.2020 - 06.2020
- Fast Paced High Volume Venue
- Large Party Service of up to 100 PEOPLE
- Breakdown/Setup of Special Event Areas
- High Ranking in Performance Based Scorecard and Salesmanship
- Provided exceptional service to high volume of daily customers.
Bartender
Morongo Casino
Cabazon, CA
02.2010 - 10.2012
- Maintain Bar Make Drinks for servers and guests
- Clean, break down bar and comply with casino rules
- Used beer, wine and cocktail knowledge to make recommendations
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Maintained thorough understanding of ingredients and preparation of menu items
- Set up and maintained appropriate stock levels for bar.
Server
The Cheesecake Factory
The Grove, Los Angeles
01.2007 - 01.2009
- Provided exceptional customer service in a fast-paced dining environment.
- Suggestive selling.
- Took accurate orders and communicated them to the kitchen team.
- Greeted customers, answered questions, and recommended specials.
- Familiarized with vast amount of Foods and Beverage, in an upscale casual environment, followed steps of service, punctual and followed all company rules.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Stay At Home Mom Work Break
Home
- Gap in work history, Stay at home Mom and continued Education
Education
Ass. of Science: Nursing -
Mt. San Jacinto College, Los Angeles, Ca
Sunset Gower Studios, - 07 Special affects, Make-up Hair -
Theatre - Moorpark College
Graduate -
Westlake Village H.S, Westlake Village, Ca
Skills
- Organization and Time Management
- Suggestive Selling
- Problem Solving
- Data Management
- Analytical and Critical Thinking
- Planning and Coordination
- Dependable and Responsible
- Multitasking
- Communication
- Quick Guest Resolution
References
James Thomas
General Manager
D&B 562-343-0294
Sherry Heatherly
child care
805-795-9886
Josh Goldsand
Manager
818-235-4796
Eric Cortez
Manager BYC Cafe
951-870-6287
Joe Rivas
BWW General Manager
805-988-9464
Timeline
Server/Bartender
Buffalo Wild Wings
03.2023 - Current
Lead Server
Broken Yolk
04.2020 - 12.2023
Server/Bartender
Dave & Busters
01.2020 - 06.2020
Bartender
Morongo Casino
02.2010 - 10.2012
Server
The Cheesecake Factory
01.2007 - 01.2009
Stay At Home Mom Work Break
Home
Ass. of Science: Nursing -
Mt. San Jacinto College, Los Angeles, Ca
Sunset Gower Studios, - 07 Special affects, Make-up Hair -
Theatre - Moorpark College
Graduate -
Westlake Village H.S, Westlake Village, Ca
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