Kimberly Langley
Graham,WA
Summary
Dynamic Supervisor at AmeriCALL Communications Company with a proven track record in enhancing team productivity and customer satisfaction. Skilled in effective multitasking and strong communication, I led high-volume call center operations, ensuring compliance and fostering a culture of excellence. Committed to delivering outstanding client support while maintaining data security protocols.
Overview
31
31
years of professional experience
Work History
Supervisor
AmeriCALL Communications Company
08.1994 - 09.2025
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
- Served as an exemplary role model for junior representatives through exceptional work ethic and commitment towards delivering outstanding service experiences for clients consistently.
- Maintained strict adherence to data security protocols when handling sensitive customer information during calls.
- Monitored daily activities to ensure compliance with company standards and regulations.
- Maintained accurate records of team activities, ensuring clear communication across shifts and departments.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Proctor Hug High
Reno, NV06-1983
Skills
- Client support
- Effective multitasking
- Strong communication
- Consistent reliability
- Collaborative teamwork
- Goal oriented
Timeline
Supervisor
AmeriCALL Communications Company
08.1994 - 09.2025
High School Diploma -
Proctor Hug High