Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Langley

Graham,WA

Summary

Dynamic Supervisor at AmeriCALL Communications Company with a proven track record in enhancing team productivity and customer satisfaction. Skilled in effective multitasking and strong communication, I led high-volume call center operations, ensuring compliance and fostering a culture of excellence. Committed to delivering outstanding client support while maintaining data security protocols.

Overview

31
31
years of professional experience

Work History

Supervisor

AmeriCALL Communications Company
08.1994 - 09.2025
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Supervised daily operations to ensure high-quality customer service and efficient workflow.
  • Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
  • Served as an exemplary role model for junior representatives through exceptional work ethic and commitment towards delivering outstanding service experiences for clients consistently.
  • Maintained strict adherence to data security protocols when handling sensitive customer information during calls.
  • Monitored daily activities to ensure compliance with company standards and regulations.
  • Maintained accurate records of team activities, ensuring clear communication across shifts and departments.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

High School Diploma -

Proctor Hug High
Reno, NV
06-1983

Skills

  • Client support
  • Effective multitasking
  • Strong communication
  • Consistent reliability
  • Collaborative teamwork
  • Goal oriented

Timeline

Supervisor

AmeriCALL Communications Company
08.1994 - 09.2025

High School Diploma -

Proctor Hug High
Kimberly Langley